Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Matt and Jay are the best. They help me so much with the insurance issues and we're very kind and always trying their best to help me out. I'm very thankful, I got my car back and it seems like nothing happend to it great service Jay also clean it and wash it for me it looks and smells so good. I got the best, Matt and Jay . Again thank you guys for your help and for been such great, kind and helpful human beings. I 100 % recommend this place.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Call to discuss
Customer Service - 1.5/5.0 -
Call to discuss
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Had to call 3 times to confirm if my vehicle was turly ready. Changed contact person a couple of times. Over all vehicle work was completed and the Tech did a nice job
My Experience - 5.0/5.0 -
Customer service was great!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
It took a year to have it all complete. This also included a fix to a problem the mechanic created
Customer Service - 2.5/5.0 -
Everyone was nice but calling back and follow through was bad
Returned Clean
Likely to Recommend - 5.0/5.0 -
100% recommend them to anybody, plus this is my second car I have taken to them....they are the BEST
Repair Quality - 5.0/5.0 -
The quality is top notch and the employees are rock stars!!!!
Customer Service - 5.0/5.0 -
I have never been so satisfied with the service I received from May and Jordan. They kept me posted and answered all the questions I had......no question was to big or small. They made me feel special and I adore their personalities and professionalism!!
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
The repair itself is fine but it took a VERY long time and communication throughout the process wasn't great.
Customer Service - 1.5/5.0 -
Jordan never called back when she said she would.
My Experience - 5.0/5.0 -
Great staff! Took care of everything, stress free for me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
We didn't actually have work done, but everyone was very friendly and kept us informed on the progress of our claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I didn't actually have any work done. It was an estimate and then insurance totaled the car.
Customer Service - 4.0/5.0 -
Communication was good.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great experience thanks
Repair Quality - 5.0/5.0 -
The quality of my repair is pristine. My door looks brand new great paint match
Customer Service - 5.0/5.0 -
Jordan, helped me so much to navigate threw my situation and made all the arrangements. She was amazing
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Absolutely the worst experience with a body shop i have every had! Everything was terrible from the quality of work all the way to the service and communication
Likely to Recommend - 5.0/5.0 -
I will always recommend your company! Excellent service!
Repair Quality - 5.0/5.0 -
Absolutely the best service I could’ve expected! The staff are professional, kind, and thoughtful. The work they performed on my new Tacoma restored it to original, perfectly! I could not be more pleased.
Customer Service - 5.0/5.0 -
Stellar performance!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were professional and fast with a job well done. My car looks brand new again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Pathetic
Repair Quality - 1.0/5.0 -
It took from Jan.8 to March 26 to fix a quarter panel. Shop manager should be fired not moved to another facility.
Customer Service - 1.0/5.0 -
Ashley and front desk girls were the only ones who did there job.