Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Quality of the work was exceptional. Initial estimate was off by 25% (under estimate) leading to some frustration. If you don’t use a debit card, you will be charged a 3% credit card fee
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Workmanship was excellent. Some delays in completing the work due to equipment breakdown and delayed parts
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work, great customer service made me a very happy customer. Jordan did an exceptional job keeping me informed and delivered as promised!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every one there is so friendly and helpful and the vehicle looks perfect you would never know it was damaged
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Got repairs through Allstate. Received vehicle back after multiple delays which probably weren't the shops fault but poor communication while waiting and having to pay for my own rental vehicle. Also when I got my truck back the airbag light is still on, piece of the hood plastic where the windshield washer fluid sprays out wasn’t snapped in or connected properly. Part of the plastic under the engine bay is hanging down. Also had a phone MagSafe mount which was mounted to my dashboard with 3m tape and it is now missing and the cord is also gone.
Customer Service - 3.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The personnel was great. They were very helpful & great at explaining the process & helping to put my mind at ease throughout
My Experience - 5.0/5.0 -
Addressed a couple broken parts with new ones. Took 30 minutes or less!
Likely to Recommend - 5.0/5.0 -
Always recommend Kaizen to friends
Repair Quality - 5.0/5.0 -
Addressed an issue that needed fixing with efficiency scheduling and professionalism
Customer Service - 5.0/5.0 -
Quick answers, cost of repair and fixing time
Returned Clean
My Experience - 0.0/5.0 -
Took nearly a month to complete and two of the four items were not completed in an acceptable manner
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
The repair took way too long. I kept getting updates about it be done the next day and it wasn’t done for over a month after my first update.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like new.
Customer Service - 5.0/5.0 -
I was always kept informed of the status of my car repairs bot by phone calls and texts. They were very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A bit slow on the upstart but once they got going they did a good job, and communicated well with a pain of a claim. Thank you.