Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
While a timely repair, the crew left my car looking like new. They were communicative and super helpful through the entire process. I will be back if I need services in the future!
My Experience - 0.0/5.0 -
The actual repair was great, they went out of their way to reuse the 4Runner letters. The initial estimate was great. My only complaint was the amount of time I waited for the new parts to come in and the lack of communication around the delays. I called and left messages 3-4 times and was never called back. The price and the actual work was great though and I will return for other body shop issues and will recommend the shop.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
It was chaotic from start to finish.
Customer Service - 1.0/5.0 -
Very little communication and understanding from this team.
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication during the whole process!
My Experience - 5.0/5.0 -
The team at Kaizen Frederick were communicative, efficient, and easy to work with. I appreciate them working swiftly to get my car repaired and keeping me in the loop about everything throughout the whole process. Thank you all for your hard work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The ladies in the office were very friendly.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The communication was little to none. Every time I was told I would receive a call it never happened it took me calling and asking for updates. Every time I was told “my truck would be ready that day” it wasn’t there was always something that would come up. Something’s were just beyond their control like parts being shipped so I understand that. I had a $450 NOCO jump starter stolen out of my truck while in their care. When I brought it up I was rapidly assured it would be replaced and I would receive an email that night following up on it. It’s been a week now with no update and no action taken that I’m aware of due to ZERO communication. I went through this company due to an insurance claim and this is who they referred me to. If I was paying out of pocket I would be incline to go else where.
Customer Service - 3.5/5.0 -
They dragged their feet with the claim because they didn’t want to accept liability which they ultimately did. Referred me to a repair shop covered the cost of my rental and got my truck fixed almost 4 months after the accident took place.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The communication with the shop could be better, it took multiple reach outs to get updates. I originally dropped vehicle on 10/28 for repair, but it still had not gone into shop by the weekend of 11/2-3. It had been promised by 11/6, and that target was not met. After picking up on 11/18, I discovered random fasteners in the truck bed. I don’t know if something went unfastened or these are just somehow extra.
Customer Service - 3.5/5.0 -
They were hard to connect with both via phone or email. However, when I did get through, they were courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We are a bit disappointed in how long this took. A different Kaizen originally did the appraisal, then stopped offering hail damage repair, so we were forced to go up north. This original appraisal stated the roof needed replacing, but this Kaizen site hadn’t ordered the piece yet. Instead you waited until we brought the car in to look at it again, to order the piece. Not only this, but we were told a date this repairs should be complete, and we continuously received “updates” that you were on time. Then the day before it was supposed to be complete we got a call saying they needed another two weeks. Why send updates that you are on track if you aren’t? It was misleading and put us out a bit. So we were delayed then, then the windshield was damaged upon repair. We didn’t have to pay for this, and I’m hoping it doesn’t impact our insurance. The sunglasses holder in the car was also damaged as the repairs were being done. I had taken our other car to a Kaizen in Northglenn, and they had everything complete within a week, including a roof replacement. We had a great experience with them, so this was a bit disappointing.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
Lack of follow up to calls regarding missing items. 3 calls and 1 in person visit with no resolution
My Experience - 5.0/5.0 -
Thank you for your attention to detail!
Likely to Recommend - 0.5/5.0 -
See previous comments. Talk to May or Ashley
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Terrible communication.
My Experience - 5.0/5.0 -
Everyone we met at kaizen Frederick was very friendly and professional and a pleasure to work with. Jorden and staff went out of the way to make everything right with our car repair. They did an excellent job on the repair to our vehicle and I would highly recommend Kaizen.
My Experience - 5.0/5.0 -
Communication is very important, and they were on it . Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleasant and attentive
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
I found motor oil on my floor Mats in the back seat, I wish they would’ve been a little more on top of giving me updates on the progress of my car I ended up having to call multiple times to get any information. The body work looked amazing though, looked like nothing ever happened which was nice.
Customer Service - 2.5/5.0 -
I had to reach out to get any updates
Returned Clean
My Experience - 5.0/5.0 -
Kaizen did a great job on my repairs! Although my car was a little delayed because of a part not coming in on time, they were very communicative and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Better communication was needed.
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0 -
Totally satisfaction