Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
There is white paint oversprayed on black bumper, the paint line is jagged. It looks as if when the tape was removed it peeled the paint with it. And there is a scrape in the paint on the hood which was fine. When I dropped it off. I was told it looks as if whoever installed the grill scraped the hood with it. I understand this stuff happens but it was very noticeable and somebody should have seen it before. They called me to say I could pick up my vehicle. My vehicle is still there and I am waiting to hear back. I am hoping the next time it will be satisfactory.
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
My hood paint has damage. It wasn't even damaged when I initially brought my car in, but was told the guy working on it dropped the grill on the hood when he was installing it. I understand things happen - but they didn't bother fixing the scrapes before calling me to pick it up. At that point there was a lot of white paint overspray on the black bumper..Where the tape was removed on the line between the white and black it was VERY rough where the tape was pulled away and pulled the paint with it. I was very surprised they hadn't done a thorough inspection before calling me to pick it up but when I pointed out the shoddy work they agreed to keep it and make it right. This time when I picked it up - it was closing time for them so I was in a hurry. It definitely looked better & Ashley assured me the paint was guaranteed. I was sick so it was maybe 4 days later when I realized there were still marks in the paint on the hood. I called Ashley and agreed to stop by the shop so she could see it and take pictures. When I stopped - the receptionist told her I was there but she never came out, so I got her phone # and took pictures to send to her. I was expecting to hear from her but I never did. I called the shop the next afternoon and was put on hold and after waiting to speak to Ashley for several minutes - the call was disconnected. I called back and was told they would have the manager call me either Friday or Monday - but he never did. My next step I guess will be to contact my insurance company Allstate & follow up with them. I was planning to give an updated positive review - but unfortunately I'm not able to do that. At this point my hood which was completely undamaged when I initially brought my car in - still has damage in the paint.
Customer Service - 0.5/5.0 -
Ashley was friendly - but did not follow up and it definitely seemed like she was avoiding me since I had an issue
Likely to Recommend - 2.5/5.0 -
I think you have quality work, I was very disappointed in the customer service this time.
Repair Quality - 5.0/5.0 -
Very happy with the quality of the work.
Customer Service - 2.0/5.0 -
There was miscommunication which caused a delay in starting the repairs. That cost me 3-4 days extra with the rental car.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job too to bottom
Repair Quality - 5.0/5.0 -
Everyone one was great, my trucks issues were fixed perfectly and returned to me clean as a whistle,
Customer Service - 5.0/5.0 -
We have a couple of issues that could have delayed the completion time but we worked through it well together
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kaizen did a wonderful job repairing the front end of my car. Very pleased with the time and attention given! Just beautiful!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Absolutely terrible experience, weeks behind schedule. Left glass in various spots inside the car. Bad workmanship on the sunroof itself. And when it was finished they told me they didn't install a part and I needed to come back.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Maybe at one point this shop was good with different employees but I would not recommend this body shop to anyone.
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
2 week job turn out to be over a month job with almost zero communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
The job is not done. Please contact us.
Repair Quality - 1.0/5.0 -
The job is not done. Please contact us.
Customer Service - 1.0/5.0 -
The job is not done. Please contact us.
My Experience - 0.0/5.0 -
Kept my car for 3 months and returned it in shambles because they didn’t have anyone to fix it. Customer service is amazing, the quality of work is awful. Thank you to my adjuster for making everything as great as it can be!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Satisfied with work, but was quoted 2-4 weeks and, in the end, it took 10 weeks!
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mollie was fantastic. Truck looks great.
Customer Service - 5.0/5.0 -
Mollie was Great.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Super friendly staff, and the work was quality!
Repair Quality - 5.0/5.0 -
Super cool people, and fantastic service!!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I called about two concerns about the repairs. 1. Trim on quarter panel. 2 alignment of front right tire. I will be bringing the 2017 Hyundai Santa Fe in today for inspection of those items. Robert Mason