Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very happy with my experience with Kaizen Collision. The car was repaired sooner than the estimated time. The car looked great but there was a small nick in the paint that apparently occurred just before we picked up the car. That is being repaired now.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was completely satisfied with the repair work and the car was finished before the expected date. The whole process went smoothly and I was very happy with the result.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept me informed on the progress of the project
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job. Kept me up to date throughout the process
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service from the moment i walked in Helped me getting a rental set up They took care of the repair quickly Would Definitely come back
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you. Job well done and ahead of schedule. Appreciated the frequent updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done
Customer Service - 5.0/5.0 -
Repair completed on time and ahead of schedule. Appreciated the weekly updates. Only place I trust my Lexus to.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am glad they kept me informed on a weekly basis and I got it back two weeks earlier. Thank you.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
I was very satisfied from start to finish with Kaizen.
Repair Quality - 5.0/5.0 -
Kaizen was great to work with in getting my truck repaired. They kept me informed as things progressed with regular updates.
Customer Service - 5.0/5.0 -
Good communication on how things were progressing.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Still waiting on grill. Temporary grill has issues with outside molding not adhering
Customer Service - 2.5/5.0 -
Repairs took a lot longer than anticipated. Communication was not very good
Likely to Recommend - 5.0/5.0 -
With one stipulation. Only if the same level of customer service that was provided by Haley.
Repair Quality - 5.0/5.0 -
There was one minor issue I noticed when picking up my vehicle. I ran my hand on the exterior and noticed that it was rough to the touch. I believe that this was debris which adhered to the vehicle during the months in the shop even though it was wash before I got it back. Kaizen offered for me to bring it in again for them to take care of the issue. I appreciate that. I recommend that the shop do the simple checked like I did then they would have found the issue and take care of it before returning the vehicle to the customer. It's not very convenient for the customer to have to re-arrange for another drop off. Other than that the workmanship was done well. I will have to see how it holds up to the elements going forward.
Customer Service - 5.0/5.0 -
Haley, was very professional. I appreciate that she always keep me up-to-date every step of the way. I'm very happy with the service that I got from Haley. She checked that the work was done correctly and replaced what got damaged during work on the vehicle. Making sure everything was done right before returning the vehicle to the me.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them to anyone that I knew
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not a chance!
Repair Quality - 0.5/5.0 -
Car was supposedly completed twice. Color of area on car did not match rest of car and finish was not shiny like the manufacturer finish. I will never recommend Kaizen to anyone.
Customer Service - 1.0/5.0 -
Kept being put off, car not ready. Regular painter on vacation, blah blah blah.
Returned Clean
My Experience - 0.0/5.0 -
Hi I picked up my car yesterday and all seemed well until I got home and noticed that the check engine warning light was on. Not sure what code it is referring to. It was not on when I took the car in. What in your repair process would have triggered it? Chad
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service