Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone there was great to work with super friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They are the best
Returned Clean
My Experience - 5.0/5.0 -
You guys are all very friendly. Jordan has fixed my Sentra twice now and has been very pleasant to work with both times. I would come back here again. Hoping I don’t need to. 😂 my dad also brought his explorer here and told me to also come here. Thank you guys so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Workmanship was spot on. Service folks and office staff were great to work with.
Customer Service - 5.0/5.0 -
Friendly courteous and professional.
My Experience - 5.0/5.0 -
As prompt as prompt can be with great results, and super friendly service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super cool ladies made everything sooo easy!!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
As far as I can tell the repairs are great. Communication could have been better. I'm a business owner and we work with insurance claims every day. I tell my people to communicate with our customers every week even if nothing has changed. You guys are dealing with people's most priced possessions.
Likely to Recommend - 0.5/5.0 -
I will tell everyone I know to avoid Kaizen at all costs. This was a completely terrible experience.
Repair Quality - 0.5/5.0 -
The experience of working with Kaizen has been a complete nightmare. First, the repair on my rear lift gate took almost a month to complete. During this process they were vague about how long it was going to take. The most frustrating part, though, was that when I picked up my car, the navigation/radio system was completely non-functional. This has never happened in the past and it was only when I picked up my car that it wasn’t working. They immediately tried to convince me that it had nothing to do with the repair, but seeing as they had the car for a month and this happened immediately when I picked it up it is impossible to assume this was a coincidence. Their dealer partner (a Lexus dealer) obviously confirmed their claim and I am now in the process of having my own Toyota dealer review the issue. In the meantime, they are now making me responsible for a “diagnosis fee” of over $200 from their dealer partner. This is so obviously a scam.
Customer Service - 0.5/5.0 -
They forgot to update me multiple times, resulting in my car having to stay at the dealer an extra night. When the issue with the navigation system came up they immediately were defensive, telling me how it had to be my fault.
Likely to Recommend - 5.0/5.0 -
We will take all our autobody repair to Kaizen.
Repair Quality - 5.0/5.0 -
Prompt, professional, outstanding communication and service!
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a great job guys!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was communicative and courteous. The repairs were completed early,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
never
Repair Quality - 0.5/5.0 -
Stay away at all cost! This place will lie ,steal and cheat. Halley will straight up lie to your face. They have had my truck for 4 months and trashed it ,left windows open and rain or snowed inside. Broke things and reset setting for no reason and point blame everywhere else. There is zero accountability and they don't care about your personal property. 5 completions dates missed excuses after excuses but all lies, just incompetent employees. Also got back with a dead battery
Customer Service - 0.5/5.0 -
flat out lies
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It took a month to get an appointment for an estimate. Your competitors were willing to do it on a day’s notice.
My Experience - 5.0/5.0 -
Great service and were very friendly at everything. 100 per cent satisfied thank you very much. Great job
Likely to Recommend - 5.0/5.0 -
Thanks very nuch
Repair Quality - 5.0/5.0 -
Great service at all times. Jordan was awesome Thank you very much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My 1st interaction was with Shelley, who was so nice & thorough. Then Jordan took over for the estimate & went an extra mile to have my adult special needs daughter feel comfortable in this stressful situation. To top this whole experience off, we got our car back earlier than was 1st thought & clean to boot. You have excellent people working for you & should feel fortunate. That's my educated opinion from a life of almost 76 years, so I've certainly come across "incompetence" often! Regards, Priscilla Hendrickson
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kaizen did a great job fixing our car and got it back to us as quickly as possible. The car looks brand new!