Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was wonderful, helpful and kept me informed every step of the way. Great customer service and friendly. I had complete trust that my car was in good hands. Will highly recommend Kaizen in Frederick.
Likely to Recommend - 5.0/5.0 -
with everyone!!!
Repair Quality - 5.0/5.0 -
Kaizen and all the people are fantastic, knowledgeable and friendly. they answered all of my questions and walked me through the process. they helped me with the insurance and the rental car. AND they sent me updates. Couldn't ask for more.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks awesome. Am extremely satisfied with my experience with Kaizen Collision Center in Firestone
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated Tony's professionalism, empathy, and friendliness during the whole process. Repair looked great as well. I will definitely recommend Kaizen to friends, family, and coworkers.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Sunroof slider won't move without a lot of force. Handle is dirty from the tech moving it. White powderish substance on seat and seatbelt.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Lack of communication and lack of responsive staff had me chasing down the location of my car and cost me two Lyft rides. Im not pleased. Will not be a returning customer.
My Experience - 5.0/5.0 -
I am so Happy with all the body work and repairs your shop made on my car!! It was my very first accident in my life. The paint matched exactly with the rest of my car. I can't even tell my car was in an accident. I would recommend your shop to my friends and family if they need your services. THANKS SO MUCH!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great like it was never in an accident. Thank you all for your hard work and updates as repairs were being done. Lauren was terrific with all her great customer service
Customer Service - 5.0/5.0 -
Customer service was great for keeping me updated and answering several questions for me.
Returned Clean
My Experience - 5.0/5.0 -
Excelente trabajo y el buen trato con sus empleados muchas gracias .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks as good as new.
Likely to Recommend - 5.0/5.0 -
Friendly,,efficient, helpful, good service
Repair Quality - 5.0/5.0 -
The did a beautiful job. My car is as good as new now.
Customer Service - 5.0/5.0 -
All positive
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good quality work
Repair Quality - 4.5/5.0 -
I would have put a 10 but the repairs weren’t 100% completed due to some misunderstanding
Customer Service - 4.5/5.0 -
Clean professional work. Lauren was very helpful in keeping the line of communication daily on the progress of my vehicle
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service was wonderful and the work that was performed was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My truck looks brand new again!!!
Customer Service - 5.0/5.0 -
All communication was wonderful
Returned Clean
My Experience - 5.0/5.0 -
Fast, thorough, efficient service. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great fast service. They picked me up and dropped me off at my home while they did the work. I would gladly work with them again
Likely to Recommend - 5.0/5.0 -
You will be very happy with Kaizen.
Repair Quality - 5.0/5.0 -
The repair and painting were perfectly done and done on schedule.
Customer Service - 5.0/5.0 -
All the Kaizen people are well informed and know what they are doing.