Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Happy
Repair Quality - 5.0/5.0 -
Honored the lifetime warranty on their repairs:).
Customer Service - 3.5/5.0 -
Communication on the front end could be better. A call or text reminding me of the repair date, drop off time, etc.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Haley was great throughout the process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Haley did a great job throughout! No concerns with repair quality.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just a little bit of over spray from the paint. But other than that. So far so good!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept us informed as things progressed, so no calling them for answers. Great!
My Experience - 5.0/5.0 -
The repair process front start to finish was great. Kaizen kept me and my insurance company updated every step of the way. Everyone was polite and professional and my car looks great.
My Experience - 5.0/5.0 -
My Jeep looks brand new, Thanks
My Experience - 5.0/5.0 -
The staff at kaizen Fredrick was more then amazing the communication was perfect and everything was handled so smoothly Haley Katzler was very quick to respond when ever needed and handled everything perfectly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went so smooth from start to finish. Everybody was respectful from the front of the office to the back everyone was quick to respond to any questions . Haley handled everything at such a great professional standard I highly recommend kaizen to anyone that asks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Hayley was very good keeping me informed and performing all work that needed to be done. Very happy with the outcome.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job