Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I appreciate the fact that I am dealing with a family owned business. They put their personal stamp on the work they do, and obviously show pride in what they do.
Repair Quality - 5.0/5.0 -
I appreciate the open line of communication. Kaizen was very clear in their explanation of what they would be doing and any unforeseen setbacks. In the end, they got the car back about 10 days before the expected finish date.
Customer Service - 5.0/5.0 -
The updates over text were very much appreciated. When I would respond with a question, they got right back with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had wonderful treatment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Because I am very well aware that the one known as La Ru Hepp Onorato had advised your tech to hold back from repairing this car properly through the Ethers. However, I will accept it as is for now because there will be future events that will be coming into you Jeremy Bellamie that will just blow your socks off. Through and through!!! So please just hold on tight for the moment. For the Star of Bethlehem belongs to My Beautiful Sacred True Mother and Father known as Mother Klara and Father Stuwdan of Persinimum who are the Trusted Keepers of the Cetahterians. ... With Love Mother Klara and Father Stuwdan
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
These guys knocked it out of the park. Flawless work and finished ahead of schedule! Thanks you guys!
My Experience - 5.0/5.0 -
Haley did a great job under difficult cercumstances.
My Experience - 5.0/5.0 -
My goodness, this staff is incredible. They are timely, do a great job and so kind. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible work! Thank you so much!!
Customer Service - 5.0/5.0 -
Friendly and knowledgeable staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great customer service
Repair Quality - 4.5/5.0 -
Overall I was pleased on the craftsmanship of my vehicle. It did take almost 2 and 1/2 months to get it back,but overall very impressed.
Customer Service - 5.0/5.0 -
The front desk ladies did an outstanding job for the most part keeping me informed as to where we stood with the entire process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They chill
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I found the service and communication to be very satisfactory
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Some discrepancy in paint color
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
The time it took to repair my vehicle seems extremely excessive. I asked for texting to be stopped multiple times and I was inundated with texts all the way up to the last day. Although they communicated with me, the estimates were never accurate. Another option should have been available than Kaizen, there should always be at least 2 places. Being without a vehicle for 7 weeks and 3 days was ridiculous.
Customer Service - 4.5/5.0 -
Hailey was professional.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Above expectations, especially helpful dealing with the car rental too!