Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! Excellent repairs! Excellent Communication!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Friendly
Repair Quality - 5.0/5.0 -
Good service and paint my car look very good. Thank you 😊
Customer Service - 5.0/5.0 -
Good and fast
Returned Clean
My Experience - 5.0/5.0 -
Everything happened exactly has I was told it would. No surprises.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job done on time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job I am berry satisfied with the job they did thanks to kaizen crew.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs were completed ahead of schedule, excellent work. I highly recommend Kaizen.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Great until the end when the company did not assume responsibility for my windshield being damaged and then blamed me for running out of gas when I left the shop in an effort to find gas!
Customer Service - 0.5/5.0 -
see prior comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
I had to wait long time to get on estimate appointment and then I thought it took so long to get my body work done
Customer Service - 2.5/5.0 -
My gate opener is missing personal told me that he would get back to me I still did not hear from him and then my will have gray paint several different place.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything is good. Small stain on ceiling
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greg Borman was a pleasure to work with. He gave us an honest appraisal of what work might be necessary, and was very reachable when We had questions. The finished work resulted in our car looking like brand new.
Customer Service - 5.0/5.0 -
See previous comment on question 1
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Repair looks good and was done in a timely manner.
Customer Service - 4.0/5.0 -
More communication around payment methods would've been helpful leading up the pickup of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome people to work with from the front desk to the body shop. My car looks like new!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Staff was pleasant and very helpful. Only hiccup was waiting two weeks to hear back from the employee that performed the estimate. I would recommend Kaisen.
Customer Service - 4.5/5.0 -
The staff at the front desk were very helpful.