Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Looked brand new again!
My Experience - 5.0/5.0 -
Kaizen's quality in there work is very good. Very friendly group. I would refer them to my friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good quality
Customer Service - 5.0/5.0 -
Very friendly group.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Can't answer, as vehicle with repairs was not my own. Can only comment regarding service.
Customer Service - 5.0/5.0 -
Destinie has been great to work with. Very organized and great attention to detail. Made it very easy to coordinate multiple fleet vehicles with hail damge.
Returned Clean
My Experience - 5.0/5.0 -
FRONT DESK STAFF(2) EXCELLENT GENERAL MNGR: 2 ND DAY ON JOB EXCRLLENT & AMAZING P- ORGANIZED ANY EMPLOYEE POLITE, KNOWLEDGEABLE . SANTOS BEST DETAILER EVER MET.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent the exterior surface detail surface best ever
Customer Service - 5.0/5.0 -
EXCELLENT FRONT DESK, ESTIMATER AND NEW MNG
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
There is probably not a single thing that you could possibly do to change my mind about how disappointed and dissatisfied I am with your service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. And fast
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job was completed to your satisfaction. I would recommend using Kaizen for any auto body work needs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Look brand new
My Experience - 5.0/5.0 -
Was kept up to date on progress and completed ahead of original estimate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really nice job thank you
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0 -
Courteous professional service. Communicated well. Job finished on schedule
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen did a great job fixing our hail damaged car
Customer Service - 5.0/5.0 -
Kept us up to date on repairs
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
The invoicing was very confusing, and they did not look out for the best interest of the customer
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Dezirae was very abd helpful from the moment I asked in with my original estimate until the time I picked my car up. She kept me informed and updated with the insurance and making sure they got the payment from the insurance. I would recommend Kaizen to anyone I know. As I was recommended by my dad when he had to get his car repaired. Thank you!!
My Experience - 0.0/5.0 -
The work on my van was to my little knowledge and view was good. I was not pleased that I got a 2 day notice that my repair would be delayed by 3 weeks. Additionally, due to the length of the repair I was given a rental vehicle. I was dismayed to learn that I would be charged an entire additional day for my rental -at my charge - if I was not able to pick up my van the day they called. Please note, I did not receive a call that my vehicle was done until 2 hours before closure. I was more than willing to come the next morning. Having that small of a window to expect people to get their vehicle seems inappropriate and shows disregard for your customers money and time.