Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The service was great and I appreciated the constant updates on what was happening with the progress of my truck.
My Experience - 5.0/5.0 -
The car looked better than when I brought it in ( of course the door repair helped.) The door repair looks great. It looks like they even vacuumed the interior. :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Overall great job with vehicle.
Repair Quality - 5.0/5.0 -
The work to the car appears well done.
Customer Service - 4.5/5.0 -
Kaizen's communication before the repair date was a '1-time' contact with no follow-up or further confirmation which I had expected. After picking up my repaired car and dropping off my rental as planned, I was contacted by the rental company 2-3 days later who said they had not been notified that I dropped off my rental and ended my contract with them. Kaizen had affirmed they would contact Enterprise for me. I assume that Kaizen didn't contact them, but it may have been Enterprise that dropped the ball? I don't know which it was?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No se pudo aser nada con mi camioneta pero muy amable el personal
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone made an effort to close the business/repair for me with a positive attitude. Greg
Likely to Recommend - 5.0/5.0 -
Without question I will recommend to my friends & family
Repair Quality - 5.0/5.0 -
Desirae was outstanding to work with making me believe she had my best interests at heart.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The shop so so good keeping us updated!
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good service. 👍
Likely to Recommend - 5.0/5.0 -
Already done.
Repair Quality - 4.5/5.0 -
Good service and attitude.
Customer Service - 5.0/5.0 -
Good people.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work very professionally done
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 1.0/5.0 -
Did a great job with the repair, but the customer service and getting updates was very poor.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
Phone messages and texts were hardly ever returned. Very difficult to find out the status of the repair on my car.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Si lo recomiendo 100%
Repair Quality - 5.0/5.0 -
Un trabajo muy profecional estor muy satisfecho y muy informado de todo el procedimiento de auto cuando lo estaba reprando
Customer Service - 5.0/5.0 -
Fue una experiencia muy agradable y megusto mucho su pronta contestación y procedieron rápido a repara mis autos y muy bien explicado todo y entendí estoy 100% satisfecho y los recomendó 100% a todo el mundo
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Phone system problems were annoying
My Experience - 5.0/5.0 -
It was nice that they took their time and explained the repairs to me. Did a beautiful job and every nice people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for doing such a great job on my little red bug! Sorry I was in such a bad mood when I came to pick it up, had nothing to do with y’all. You all are great! ❤️
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The front office has impeccable customer service and I appreciated the whole team! My RAV4 looks amazing and I’m so happy w the repairs. Thank you!
My Experience - 5.0/5.0 -
Real nice front desk lady. They got work done in the nick of time, so I wouldn’t have to pay more on car rental
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the repair of my 11 year old Toyota Corolla! It looks like new, and the bodyshop mechanics did a top job!
Customer Service - 5.0/5.0 -
Se During the time of the repair the customer service person texted me several updates.