Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My vehicle was transferred from your Kaizen-Brighton location to your Frederick location because the Brighton location could not get to the job in a timely manner. At first glance, I worried about being “shuffled around”. In retrospect I am happy that the Frederick shop handled my job. DEZIRAE could not have been any more accommodating and professional in overseeing my repairs. The workmanship is first class, and I was totally impressed with the integrity of your operation in repairing some damage which occurred to my vehicle while in your shop. I understand that the damage was beyond the fault of your employees, but you totally stepped up in “making it right”. In today’s world that sadly is not always the norm.. I applaud you, and will let others know about your fine business. Al
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kaizen Collision Center in Frederick, CO could not have done a better job in meeting my expectations re: repairs to my 2017 Mercedes Benz E-class. That vehicle has always been “babied” and has always looked like a new car. Prior to picking my car up after repairs at Kaizen, I was apprehensive. I had no reason to be apprehensive. Kaizen’s professionalism and workmanship were absolutely first class. I will definitely recommend that shop, to others. Nationwide Insurance, likewise, totally made the repair process as pleasant ant easy as it could be. One hears nightmare stories of experiences with insurance companies. I assure you, Nationwide Insurance has my total respect for the way my claim was handled Albert E.
My Experience - 5.0/5.0 -
This is place is awesome. Really good repairs. And always updating me. Very nice people here too. Very home feeling. Love this place!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very impressed with the fact that I got my truck back in 2 days
Customer Service - 5.0/5.0 -
Every person in the business is super nice/friendly
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’m already recommending them!
Repair Quality - 5.0/5.0 -
I waited to do the review so I had time to notice anything I didn’t notice at the time I picked it up. I’m very satisfied with the repairs.
Customer Service - 5.0/5.0 -
I was very impressed with the top notch customer service. I got my car back exactly when they estimated I would. They are set up to have your rental car delivered to them so when you drop off your car, your rental is right there, same with drop off…nice not to have to find someone to pick you up and drop you off from the body shop or car rental location. Kaizen staff went above and beyond as far as customer service regarding issues not involved with the claim to ensure I was safe. I highly recommend!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The paint job was excellent, Jeremy did a fantastic job. He is a true pro. The clear bra not so much, there were dirt and dust under the clear bra in front of the hood, very hard to miss. There are wrinkles in the bra on both sides of the hood on top. Plus the edges were curled up on the bumper, it really looks bad. I talked to Greg and showed him all of the discrepancies and he agreed with me that it needs to be replaced. I understand is not Kaizen’s fault, it’s a third party company. If they do this all of the time they should have seen the discrepancies. I explained to Greg that the company that put mine on is Apex Auto in Longmont on 3rd St just down from Mike Maroone Ford. I would like them to install the replacement. I’ll take the truck there myself if that will help. Thank you! Rick Shoaf
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Every one was so nice and wanted to make sure we were satisfied with the work. They were excellent.Would recommend them to everyone!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a terrific job.
Customer Service - 5.0/5.0 -
Everyone there was very efficient and let us know everything that was going on with our repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
They know there stuff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fit and finish, painting, all top notch. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Greg Boreman got me scheduled and the work for my corvette, zr1 was exceptional.
Customer Service - 4.5/5.0 -
Greg had good communication with me throughout.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Terrible all around. No communication. No responsibility. No quality control. Do not recommend.
Likely to Recommend - 0.5/5.0 -
Not a chance in hell. I don’t even want you to fix what you messed up. Hopefully I can take it to a real body shop and have them fix your mistakes and you foot the bill this time.
Repair Quality - 0.5/5.0 -
I couldn’t have my vehicle for 2 months because you are waiting on parts just to be told that it is ready. I goto pick it up and am told that I’ll have to bring it back when the last part arrives! Why did this not happen 3 months ago?!?! Then find out the job was unbelievably terrible. Overspray paint drips on door imperfections in the quarter panel as well as sticky stuff all over driver door, melted wax in cup holder as well as my rear wiper not working now. This is unacceptable. Unbelievable you are in business
Customer Service - 0.5/5.0 -
Just terrible all around
Likely to Recommend - 5.0/5.0 -
Have all ready Will continue to recommend Kaizen. Every employee was helpful considerate and constantly working to address my concerns
Repair Quality - 4.5/5.0 -
Finalizing of body repair required returning so staff could correct with additional clips and screws on bottom of car. Viewable body work and parts were beautifully installed and painted
Customer Service - 5.0/5.0 -
Employees were determined to address all my questions and requests