Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not only will I never recommend your shop. I will go above and beyond to make sure that people don’t bring their stuff to you.
Repair Quality - 0.5/5.0 -
Look at my Google review, if you want an honest opinion of how my experience was. I have my truck back right now and I’m looking at a Grand Canyon size gap in the welding.
Customer Service - 0.5/5.0 -
When I would contact them and even now as I’m trying to steal contact them, I get told her I’m gonna hear from somebody and nobody reaches out to me
Kept me Informed?
No
Likely to Recommend - 0.5/5.0 -
Will not recommend you to anyone.
Repair Quality - 3.0/5.0 -
Lack of communication, lack of professionalism, l found the windshield caulking on my hood, on my outer frame and more inside of my dashboard.
Customer Service - 2.5/5.0 -
Read previous posts
Likely to Recommend - 5.0/5.0 -
I am likely to recommend Kaizen
Repair Quality - 4.5/5.0 -
The work that was done was done very well and i am impressed. I appreciated the effort put into it and appreciated that it was kept true to the quote. Communication was a but in the lacking side. There was not a lot of it in a timely manner at time when i was given the expectation i would hear from somebody. However, there were minimal issue with the communication we did have and I enjoyed that it was usually clear and mostly complete. Thank you!
Customer Service - 5.0/5.0 -
The representatives at the front desk were polite and courteous. If they did not know the answer they took a moment to find out.
Returned Clean
My Experience - 5.0/5.0 -
Repairs completed within estimated time period. Paint matches perfectly. Back up alarm calibrated correctly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0 -
Their staff is very unprofessional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Quick
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
At times I felt ignored. I understand their busy but a “ be with you in a second “ response would be appropriate.
Returned Clean
My Experience - 5.0/5.0 -
Fantastic communication text with updates weekly and loved getting estimate repair and pick-up and drop off of rental all in one spot. Timesaver they are very professional totally recommend them. Great experience 😄
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved one stop estimate work even car rental met there with rental for pick up & return. Text with updates on vehicle status
Customer Service - 5.0/5.0 -
Very satisfied
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Fantastic! They kept me very well informed & I was even able to get my car early
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was worried that all the parts would continue to arrive damaged, but in the end I got an OEM part. Very satisfied with the workmanship on my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The foam used on the wheel well was strange not sure about that but in general they did a great job looks very professional thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yo la lo recomiendo si pensarlo a cualquier persona o familiar
Repair Quality - 5.0/5.0 -
Excelente calidad en el trabajo estoy muy satisfecho con el trabajo yo los recomiendo 100%
Customer Service - 5.0/5.0 -
Excelente servicio y todo su personal muy amable 100% recomendado