Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen texted me each day they had my car, notifying me of the expected completion date and status of the repairs.
Customer Service - 5.0/5.0 -
Clear concise communication was extremely helpful. Their coordination with Car Rental company was also appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
they replaced the rear hatch on my Volkswagen and the third brake light only intermittently works now. I called to ask how this would be addressed and was provided no useful information about how long it would take to repair, if I could get a rental car, or anything that would help me figure out how to navigate additional repairs will also needing my car for work
Customer Service - 0.5/5.0 -
They replaced the hatch on my Volkswagen, and now the third brake light only intermittently works. I called to see how this would be addressed and received no useful information about how long it would take, if I could get a rental car, or anything that would help me figure out how to navigate additional repairs while needing my car for work.
Returned Clean
Likely to Recommend - 3.0/5.0 -
none
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
none
Returned Clean
My Experience - 0.0/5.0 -
My hood has more "orange peel" than the rest of the truck and more than the original hood. Would like that corrected please.
My Experience - 5.0/5.0 -
Everything looks great. Quick, very helpful, great place to have work done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
This is my third job brought here in the past 6 months. The communication is very poor. When you drop the car off, you're told the manager would text or call in the next 24 - 48 hours. That doesn't happen. I communicated to the front desk that my deductible will be less, as I have already replaced the grill at my own expense. State Farm said as a State Farm direct facility, you should be able to access it. What a mess. I ended up just paying my deductible and State Farm is refunding me. The phone system is a mess. Sometimes you actually get a recording from the former name of this body shop. I just feel like this place is run by a bunch of unprofessional office staff. Laura certainly tried, but I don't think she's supported. I will not come back.
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is actually the second time they have worked on my vehicle. Two unrelated incidents. Satisfied both times.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communications on the status of my repair. Very friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was absolutely amazing!!
Likely to Recommend - 5.0/5.0 -
My other car was in an accident and wanted to bring that car in but you guys were full
Repair Quality - 5.0/5.0 -
I loved the updates. The car was done earlier than expected. The car looks great. Thank you!!!
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Areas that were repaired look fantastic!
Customer Service - 5.0/5.0 -
Kept me pretty well informed throughout the process.
Returned Clean
My Experience - 5.0/5.0 -
Our car was taken care of very well during the repair. Thanks again for help with the insurance issues. You gave us back a new car🙏🏼
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Lo haría con mucho gusto de recomendarlos
Repair Quality - 5.0/5.0 -
Excelente servicio y buenos precios y su personal muy capacitado y muy amables te responden todas tus dudas y bien informado con el procedimiento de tu auto 100% recomendado
Customer Service - 5.0/5.0 -
Excelente servicio muy amables y muy profesionales me encanto los recomiendo 100% te explican todo muy bien y te tiene informado de todo los movimientos con tu troca me encanto