Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service, 4runner looks like new.
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
The repair is not done properly. Rear door on passenger side is not well aligned/bulged out. I am working with my insurance to get it scheduled to bring my car back to get it fixed
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Take too long over a month to repair.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
I liked the updates that were sent almost every day. When we got close to pick up day it kept changing went from Wednesday to Friday to Monday to pick up Tuesday I understand parts issues man power issues. So it ok just a little frustrating. May be at time to completion day are return sooner than that date would make customer happier than a delayed return. Paint looked good. Clean up crew did a good job . Over all happy with repair
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Coll
Customer Service - 4.0/5.0 -
Color is off just a littlebit
My Experience - 5.0/5.0 -
Was very pleased with the work and efficiency in which you completed the work. I know i put you on a tight time frame but you came through with flying colors! Thanks so much. Very much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Fast, and did great work
Repair Quality - 5.0/5.0 -
Great job on car, and they always communicate with you on progress
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not sure I would use them again.
Repair Quality - 2.0/5.0 -
Still waiting on a part or at least some communication about the part to finish the repair.
Customer Service - 2.0/5.0 -
Waiting on parts. Two months now.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks to be in amazing shape, I’ve read the inspection report several times and it gives me confidence that everything was looked at in great detail. Kaizen caught so much that my insurance missed!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great company
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful. Car looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very nice and pleasant.
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would recommend them.
Repair Quality - 4.5/5.0 -
The car looks and drives perfect. Was missing as USB cord but I have several at home. No big deal. They were very courteous and great to work with.
Customer Service - 4.5/5.0 -
No complaints
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Really impressed! Five star referral to everybody.