Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
I had to call several times in order to get an update on my car repairs. Disappointing to not hear back in a timely fashion
Returned Clean
My Experience - 5.0/5.0 -
Great 👍 service, number 2, visit, Great customer service. Thanks Marvin and Cheryl
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service, in short time, Great customer support. Thank you Marvin and Cheryl Lexus 350
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was lied to over and over and over again about the completion date. Not a happy camper with it!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
Repair was great, but they did not have my appt when I brought it in. No need to contact me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks to me they went above and beyond!
Customer Service - 5.0/5.0 -
Good spirits even though they are short staffed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work done on my vehicle was done quickly and professionally. Thank you for your service!!
Customer Service - 4.5/5.0 -
A little challenging to get through to someone but once I did, they were helpful and pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The process was super easy and they make every accommodation you would need. They finished my car early and even cleaned it inside and out. The receptionist was very friendly and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely quick repair and easy communication!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great
Customer Service - 5.0/5.0 -
Very good at communicating the whole experience.
My Experience - 5.0/5.0 -
Very happy. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You were amazing! The fact that I did not have to do anything but bring in the insurance check was fabulous. I didn't even have to call the rental car company, you did it all for me! Thank you so much!!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job on the repair
Customer Service - 5.0/5.0 -
They were super easy to work with and did a great job on the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Greg went above and beyond.
Returned Clean
My Experience - 5.0/5.0 -
This is the 2nd time this year I have had to use you. Both times wonderful. Don't think I could ever say anything bad, wonderful experience! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was efficient and the staff friendly. They did a good job of keeping me informed on the progress and expected completion date. Would highly recommend them.
Customer Service - 5.0/5.0 -
Great customer service