Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
still waiting on safety lock to be finished
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
You all are awesome! Customer service was top Notch!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had a great experience with Kaizen Collision! They are so friendly and my car looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was curious if the clear bra was done on location ,or if the installer took it to another location?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went above and beyond. Thank you for all you guys did. Truly appreciate it.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and great job for a quick decal. Thank you, will definitely be back when needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the progress communications on the repairs. Service is great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Perfectly done and thanks for cleaning.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I plan on bring my daughter’s car in for some minor paint work
Repair Quality - 5.0/5.0 -
Did great work, with minimal time required!
Customer Service - 5.0/5.0 -
Greg was great, no problem!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Only reservation would be accurate communication of expected completion date.
Repair Quality - 4.5/5.0 -
Only complaint would be communications regarding estimated completion date. When the estimate was made it was communicated that repairs would take 3-4 days once parts were procured. This being our only vehicle, we planned to be without transportation for up to a full week and declined a rental vehicle from out insurance. When the estimated repair completion became two weeks this became problematic. It would have been helpful to have more timely communication regarding the actual estimated repair completion so we could plan for our transportation needs.
Customer Service - 4.0/5.0 -
Proactive communication of estimated completion is critical when the vehicle under repair is the ONLY vehicle available to the customer!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Laura is the FIRST person that anyone who enters the business has contact with, always. Given that as fact, why is she not issued business cards; she would most likely be the person that a customer would have phone contact with. If it's a matter of cost, I would gladly PAY for her first box of business cards.
Repair Quality - 4.5/5.0 -
Laura, at the front desk, is extremely personable.
Customer Service - 3.0/5.0 -
Very little personal contact with them.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
beautiful job. thanks!