Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Dezirae is amazing!!! She kept me well informed throughout the process and did everything in her power to accommodate my situation. I can’t thank her enough and will absolutely recommend Kaizen to friends and family should they need a repair in the future.
Likely to Recommend - 4.0/5.0 -
If you worked out your issues I would give a 10 but it took to long and I was not informed properly toward the end of the repair.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Sometimes it was hard to contact customer service because no one answered phone and really on 2 occasions never received a call back after voicemail left.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was like picking up a brand new car, it’s way more than what I was expecting. It was my first ever accident, couldn’t have hope for a better experience, from the craftsmanship to the customer service. Dezirae was amazing help, very professional, and just awesome all the way around. Very satisfied!
My Experience - 5.0/5.0 -
The team was amazing, from the girls at the front desk and everyone in between. I am impressed with the communication throughout the whole process. I will definitely recommend you to others. Thank you for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This has been one of the best experiences with an auto shop I have had, everyone has been exceptional, from the girls up front to my estimator to the technicians that fixed it all.
Customer Service - 5.0/5.0 -
Everyone was really nice and thoughtful and listened to what I had to say.
My Experience - 5.0/5.0 -
As far as I know now, it looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thelma Alvarez was a wonderful point person. She gave updates on my vehicle often and got back to me right away with any questions or concerns. Thelma is very professional and an asset to your company. And the car looks and feels like new again. Thank you.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
We have always used Mahnke before it was bought by Kaizen. This was the first time to use them. It was not a great experience because it took way too long for a very small repair. Won't be using their services again.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timing was the only issue and not of their doing. Weather, snow storms two separate times after delivering vehicle. Work load and shortage of techs delayed original time frame.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the good communications.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wow! You guys are incredible. The car looked almost brand new, washed and waxed. Then I opened the door and found you guys had cleaned the inside of it too. I was speechless. Thank you so much. Amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally awesome
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything looks great and seems to be functioning properly, only thing is one request I made didn't seem to make it to the final repair. But that's okay it's nothing major or worse off than before. I was happy with how clean my car got too.
Customer Service - 4.0/5.0 -
Good, though the one main issue we had that I guess falls into this category is the fact that for some reason all communication and coordination had to go through Adry when the car is actually owned by me (Erika). A little frustrating there but the quality of the communications themselves were great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have some concerns about paint finish and windshield but not able to follow up until late Jan due to traveling. Will contact them on return.