Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They did a great job!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
repairs aren't completed
Customer Service - 2.5/5.0
Likely to Recommend - 1.0/5.0 -
Very unlikely at this point unless they step up and get this repaired correctly
Repair Quality - 1.0/5.0 -
Multiple things are wrong with the repairs or incompleted, or missed
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We have utilized their services numerous times. They are experts/professional, and we couldn’t be any happier with the repairs that they have had to complete with our car(s). The entire team is wonderful from the office staff to all of the technicians who do the repairs. The communications and interface with the customer is beyond exceptional. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Again, Kaizen went above and beyond to accommodate me by coming up with a plan whereby I was able to have our vehicle repaired earlier than I expected!! So, so appreciated!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were exceptional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We appreciate all of the communication through this process. Having a car repaired is a major hassle, but not knowing what is going on makes it much worse. Thelma and Brooklyn were great in keeping us informed on the entire process, especially after additional work was needed. We are grateful that everyone was up front and honest throughout the process. We look forward to getting the final molding pieces in to officially complete the car. We have taken two cars to you and if we ever need another repair (let’s hope not), you will be the first call. Thanks everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was extremely smooth. From the estimate to the repair of the vehicle, it all was easy and quick. I thoroughly appreciated all of the text updates and was very pleased with the customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thelma kept me informed throughout the whole process and also kept my car insurance and rental company in the loop the whole time too which was really helpful. The repairs themselves also came out great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept informed from the beginning of the process and I found it very helpful that they kept my car insurance and the rental company informed as well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No way, Kaizen will never get a dime of my money ,or any one I talk to
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Was charged 3.5% for using a credit card. I am not going to pay for Kaizen to do business and sponsor a dragster.
Returned Clean
Likely to Recommend - 4.5/5.0 -
Absolutely, the only reason I didn't rate a "10" is because recommending is sometimes factor dependent. I am quite satisfied, however.
Repair Quality - 5.0/5.0 -
Kaizen was able to provide an estimate and schedule a repair appointment within a week of my first contacting them. Aside from a parts issue, which impacted the original schedule, all work was completed to my satisfaction within a timely and responsible duration. There was an issue with a part that didn't prevent my accepting the car, but it was resolved in less time than originally estimated. I am pleased with the work and, if necessary, would use their services again.
Customer Service - 5.0/5.0 -
There was a time when I might not have chosen 10 (completely satisfied). There was an issue with getting a part, which wasn't delivered to Kaizen in a timely fashion. When I found out, I investigated local availability and found it at 3 local Ford parts outlets. When I called Kaizen to discuss the issue, I was informed of the constraints they were subject to and that they did not have a business relationship with the sources I identified. And establishing would add more days to the waiting period. Though a little annoyed, I completely understand the issue and am largely pleased with Kaizen's efforts to get the part.