Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thanks a lot ! Nice job !
Likely to Recommend - 5.0/5.0 -
Yes and if I need any more work I will come back.
Repair Quality - 5.0/5.0 -
The staff is amazing. The work is absolutely amazing.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Shop is aware of remaining issues and they’re being worked on with insurance - hole next to shifter, scratches on LCD screen, scratches on multiple interior panels from removing / installing the dash. This all should have been noticed and fixed before I got the car back but it wasn’t and is unacceptable. I voiced to the shop multiple times that I want things done right the first time around and the last thing I want to do is take my car back to them for remaining issues. Now I have to take the car back to fix the remaining issues.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Laura did an excellent job with the process of my car. I felt like I completely understood all that entailed in fixing my car, how long it would take and answered any questions I had along the way. I felt comfortable with how my situation was handled from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs look amazing. The headlights look brand new. Everyone was very kind and helpful. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Five stars.
Repair Quality - 5.0/5.0 -
Great job on the repairs. Excellent communication from all of the employees during the repair process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was impeccable above and beyond
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond quickly detailing a couple scratches I asked about at no charge. Very satisfied with their work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work appears to be excellent, and I especially appreciated the work of Thelma in keeping me informed as to completion schedule. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I couldn’t ask for a higher level of craftsmanship in the repairs, and I especially appreciated the almost daily communication regarding the status that I received from Thelma.