Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
Working on fixing this, but there are a couple flaws in the paint job and a clear decal was put in with debris and bubbles beneath it. I wanted to wait to do this survey, but the email said that this was the final opportunity.
Customer Service - 4.5/5.0 -
Mostly great communication. However, when I went to pick up my car, a piece of molding had not been fixed, and I was told at that time that it was backordered. I asked, was anyone going to tell me this because I had to point it out.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Like new. Very well done
Customer Service - 2.5/5.0 -
Communication was okay. Could have been better. Was told to expect a phone call, and never received it in the timeframe given.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They had ordered all the parts before my appointment. Unfortunately, one was damaged and I had to wait a little longer. They continuously text me of any pertinent info on the vehicle repair process. They sent the vehicle off to have all the sensors properly calibrated. When I picked it up, it was washed and the inside was detailed. That touch was nice because it was like getting a new vehicle again. Great Job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The front staff is friendly and is kind! Was sent text to see the update on my vehicle repair was on point! Would highly recommend Thank
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Good service and it took long but the job looks good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
However, remaining problem we need to get fixed. On the way home we noticed the mirror itself was firmly attached along the top side but wobbles back and forth along the bottom. We have made a temporary fix with cardboard shims but we need to bring the car back again. Everything else you did was super and we appreciate the extra effort to expedite the work.
Customer Service - 5.0/5.0 -
Nice people.
Returned Clean
My Experience - 5.0/5.0 -
Brooklyn and Laura were great to work with and it was great getting updates by text. I had two different claims being worked on and felt like repairs were done in a very timely manner.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Didn’t finish repairs
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
Overall I'm happy with the work and the staff. They were able to get me in quickly and repair my vehicle in as timely of a manner they could.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
A small area of the rear bumper has no paint. The remainder of the repair was exceptional. Could this small area be touched up?
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were always informing me what was happening with my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were extremely communicative and the work looks great. No issues so far
Customer Service - 5.0/5.0 -
Fantastic
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Thelma and Patrick were great to work with.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The ford looks awesome. Looks brand new.
Customer Service - 5.0/5.0 -
Very good experience. I had to pick up my daughters iPod and they let me in. Laura kept me updated on the progress, she answered all my questions fully. Would definitely recommend this shop.
My Experience - 5.0/5.0 -
I appreciate how I was always informed on the progress of my repair. Everyone at Kaizen is super nice and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was excellent.
Customer Service - 5.0/5.0 -
Really wonderful job. Consistent communication. Service was excellent.