Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Terrible communication throughout the entire process. Rude front desk. Did not have me written down on schedule. Overcharged 3.5% use of credit card. Didn't receive message about overcharge until I arrived. Text went through later that evening. Was basically insulted and accused of lying!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
It was close by and convenient, and certainly still better than some of my other shops, at least. If the communication issue was fixed and a little foresight around repairs and car dismantling was implemented, this would have been a good experience
Repair Quality - 2.0/5.0 -
Took forever bc they kept my car and dismantled it instead of giving it back and waiting until all the parts came in. In the end they had to reuse the old parts. This supply shortage isn't new and greater foresight to at least wait until they came in for my perfectly driveable car would have saved me a lot of time and money
Customer Service - 2.5/5.0 -
My specific case handler was fine—called fairly regularly to update me. All the answers to my questions were things other employees knew and didn't feel obligated to make clear. Seems like there should be better staff communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They are always on time and this time they finished ahead of schedule and their work is awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was done beautifully and I was kept up to date on the status periodically. Additionally, they did a courtesy touch up on the bumper that was not part of the job. Very satisfied.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is our 2nd time coming to Kaizen Collision Center location. The first time was for automobile accident repairs. This time was hail damage received while on a road trip in SD. They have not disappointed us. Always reliable and professional including thorough workmanship. We brought our 2nd vehicle in after this vehicles first repair for cosmetic window tinting therefore it’s actually third experience! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did great work. Job was done faster then expected. No complaints at all!
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
It took some time but it looks great.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was pleasant and easy to work with! The work was done quick and looked beautiful I can see why Stapp interstate Toyota recommended your shop/business to do the job. I would say a professional experience thanks.
Likely to Recommend - 4.5/5.0 -
I would let them know I was taken care of
Repair Quality - 5.0/5.0 -
Took care of the issues which we all agreed needed done
Customer Service - 5.0/5.0 -
There was a quality control problem on the initial repair and we all agreed and it was dealt with immediately to our satisfaction. Greg,Jay,Santos were all very nice.
Likely to Recommend - 5.0/5.0 -
Work and facility are worth recommending.
Repair Quality - 5.0/5.0 -
Great job, looks like a new truck
Customer Service - 5.0/5.0 -
Kept us informed when things changed in the time it would take to complete the repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kaizen Collision did such a great job on the repair as well as keeping us informed during the process. Their staff was so easy to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The text and call communication was helpful and appreciated. The partnership with Enterprise in Longmont was not great at all.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Informed throughout the process, completed 2 days earlier than anticipated and the inside of my car was spotless too!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
They said they would provide text updates and I received very little communication