Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Informed throughout the process, completed 2 days earlier than anticipated and the inside of my car was spotless too!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
They said they would provide text updates and I received very little communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Communication in the Fredrick office is really horrible. Was told if I drop my car off on June 20th that they would break it down that same day. They didn’t torn it down 2 days later and then took and extra three days.
Likely to Recommend - 2.5/5.0 -
If communication improves then I would tell friends.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
No communication had to reach out to them for an update. My car was driveable. I communicated that I need it by a certain date. No one listen or wrote it down. Was told if I drop it off on June 20 it will be torn down by end of the day and any damage will be told to me in June 20. Called that Friday and found out it was not torn down until 2 days later.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The bummer is coming off and my back up camera is not working after the repair
Customer Service - 0.5/5.0 -
I wish I never had the bumper fixed
Likely to Recommend - 5.0/5.0 -
Their professionalism, customer friendliness was a pleasure and their thoughtfulness on communicating on the status of our car
Repair Quality - 5.0/5.0 -
Kaizen Collision did an excellent job repairing the front bumper on our 2012 Highlander. The paint job and finishes were amazing, couldn't tell the difference between the paint jobs. They also clean interior. We appreciated the weekly updates, which was reassuring and the friendliness of their representative who kept us informed. I would recommend them.
Customer Service - 5.0/5.0 -
Friendly and professional
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not recommend this shop to anyone
Repair Quality - 0.5/5.0 -
I received an inaccurate estimate regarding extent and cost of repairs, as well as an inaccurate time of completion. Communication from the shop was non-existent. I had to make multiple phone calls to the shop and my insurance company in order to get any information regarding how repairs were going and why they had been repeatedly delayed. I have recommended that my insurance company stop sending customers to this shop. This is the worse vehicle repair and overall customer service experience I have ever had.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Fabulous job!
Repair Quality - 5.0/5.0 -
The repairs were excellent!
Customer Service - 5.0/5.0 -
They were extremely helpful!
Returned Clean
My Experience - 0.0/5.0 -
Repairs look good so far. Communication throughout was terrible. Got the run around for weeks. No compensation for our almost 2mos of trouble. Will not recommend this shop.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
It seems like the repairs were done adequately, but the communication and the timeliness of the work were very poor. It sounds like, even by the admission of the brand new GM there, that shop is in disarray.
My Experience - 0.0/5.0 -
Took over a month and a 1/2 to get back. Car was not completed. 1 main thing mentioned to replace was not replaced. Headlight assembly. Over spray on paint. Door seal is falling off. You want me to bring car back to complete when headlight assembly gets ordered. I don’t have time for switching cars and rental car. I need my car every day for work. Very unhappy with your service!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Awesome experience from start to finish. Completed it a week early even!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would tell them to wait a year before using this shop. It will take awhile for this shop to be straightened out
Repair Quality - 2.0/5.0 -
The information we were given was nearly always wrong.
Customer Service - 2.5/5.0 -
The office people tried real hard but were victimized by using bogus information provided to them by the shop. In addition they did not always stick to their commitment to return calls.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
If they fix the issue that I’m trying to get someone to return my call
Repair Quality - 1.0/5.0 -
The bumper repair was good, but 2 small issues came up and I’ve called 4 times in the last 2 weeks and can’t get a call back
Customer Service - 0.5/5.0 -
Again. Customer service was good up Until an issue came up and can’t get a call back
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good! Frank Maggio