Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will definitely recommend you to friends and family.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All of the staff are very kind. I unfortunately need two repairs in a short time period. All the issues I asked to be looked at were. A large chip in my windshield was repaired as extra kindness. I really appreciated having my car driven to my house, and the rental taken back for me! So helpful on the crazy busy days. You all did that for me BOTH times. Thanks for your hard work and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything and everyone was amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Melissa and Alondra were great with communication and keeping us up to date on the repair status and car was delivered in good order and clean. Very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
The top of the bumper was marred from handling it. Probably not avoidable but should have been caught and corrected in discharge process checklist.
Customer Service - 5.0/5.0 -
Melissa and team were great to deal with and very responsive and communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The work was not completed. I called and left a message and nobody has returned my call to set up a time to have it finished. Also
Customer Service - 2.5/5.0 -
job not completed. And i will have to pay for another rental when I return it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The repair looks good
Repair Quality - 3.5/5.0 -
Way too many loose ends. Splash guard not secured properly defective wheel put on, did not check alignment. Control arm was broken. Center cap on wheel missing. Crack on flair over left front wheel.
Customer Service - 3.5/5.0 -
Not sure my request I made over the phone was relayed. I asked about wheel three times, and about an alignment. Was told truck was ready to be picked up. Wheel was still damaged and alignment was bad. You repaired both.
Returned Clean
My Experience - 5.0/5.0 -
Vehicle came back quickly, and looking new again! Thank you
My Experience - 5.0/5.0 -
All good, just wish that the back door could open manually without difficulty. Thank you to Melissa for doing her best to figuring this out.
Likely to Recommend - 5.0/5.0 -
They did what they said, made it drivable.
Repair Quality - 4.5/5.0 -
They took my vehicle in on knowing that this work was not completed because of my finances. They gave me options and which I took, when I’m ready I will be back.
Customer Service - 5.0/5.0 -
Melissa, was great
Returned Clean
My Experience - 5.0/5.0 -
Kaizen Frederick again has done amazing repairs on my car. I hope I don't have to see them again for a very long time but when I need an auto body shop they're my #1
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am living out of state for the winter so have not actually seen the results of the repair in person, so cannot completely comment on the quality of the repair.
Customer Service - 5.0/5.0 -
I am living out of state for the winter so have not actually seen the results of the repair in person, but was pleased with the efficiency the repairs were achieved.
My Experience - 5.0/5.0 -
Everyone was was very friendly and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was really friendly and helpful! The car looks nice.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Kaizen was incredibly friendly and helpful. They made the entire process easy and stress-free. I’ll definitely keep using them and highly recommend their team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done very well and fairly quick considering it was over Christmas. The staff was friendly and professional. I would use Kaizen again.
Customer Service - 5.0/5.0 -
Great customer service. Good communication and text updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaisen always does great job - 4th time I've used them !
Customer Service - 5.0/5.0 -
professional, easy, responsive