Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good! Frank Maggio
Likely to Recommend - 5.0/5.0 -
This is the third time we have used this location and we have been pleased each time.
Repair Quality - 5.0/5.0 -
The color match is great. The door works opens easily and the vehicle still handles great. I love how you fixed the headliner by the driver door when that was not part of the damage.
Customer Service - 5.0/5.0 -
Friendly staff. The estimator was friendly and had a sense of humor.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
3 days after I drop off my truck to be repair, I got a call from Kaizen Collution center to inform me that after all they’ll be not able to get the parts on time they previously order do get the repairs done, To come and get the truck back till new notice. After they finally where done i send my son to go get the truck when he got home we inspected the truck and find out that they left multiple scratches not taken careoff in the fender, We called them and after they look at them they promised to repair those scratches however till today we still waiting to hear from them???
Customer Service - 3.5/5.0 -
They didn’t get the parts they order on time and i had to go get my truck and wait for one more week th dropped off again. The y repair the damage already however I had to take it back for pictures for some scratches they left out . I’m still waiting for them to set a 2nd appointment for touch ups
Likely to Recommend - 2.0/5.0 -
Will not recommend
Repair Quality - 2.5/5.0 -
I have to return the vehicle on May 11, 2022 for poor paint nd missed repairs.
Customer Service - 3.5/5.0 -
Okay
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
A friend recommended this shop, and was also disappointed with what was happening. I will never go back nor will I recommend. And I’m sure you are sitting there saying, “it’s just one customer, we won’t lose much!” That’s also a very immature mind set.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
We never heard from the shop. Our insurance company had to keep us informed the entire time. Absolutely disappointed with this location and will not recommend to anyone.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Lack of communication. Was told one thing then the person said we were misinformed. Told 3-4 different dates for completion. End all, not complete and have to take the vehicle back
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service! Seriously , cannot say enough good things. Very appreciative! Lauren Hurley
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
They are dishonest and unprofessional. They constantly made negative comments about being bought out and the shop will go downhill. We were worried after hearing thar statement.
Repair Quality - 0.5/5.0 -
The door doesn't always shut on the first try, the front right molding wasn't repaired. There are swirling marks where they buffed. No return calls from Kaizen. Staff very unprofessional.
Customer Service - 0.5/5.0 -
I was lied to twice about all parts were available and ready to install. A week later as advised to pick up my car just to be told they made a mistake they didn't have all parts and they will keep my car for a month until parts arrive. I demanded my car back. I brought my car back a month later because they said they counted all parts and they had everything. I called again as advised to set up a time to pick up my car and I was told again they didn't have my front door and it was because of protests in Canada. The manager said he would waive my $500 deductible and pay for a rental only after I told him I have verbatim of all conversations that said when we picked up the car they stated their computer and printer was down to go ahead and take the car so we did I than received a call from my insurance saying they will drop my coverage if I do not pay Kaizen the $500 deductible. I spoke to a manager through my insurance and they stated i didn't have to pay the deductible since they waived the charge, I was told this after we paid Kaizen. They lied and were extremely unprofessional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks like new