Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done very well and fairly quick considering it was over Christmas. The staff was friendly and professional. I would use Kaizen again.
Customer Service - 5.0/5.0 -
Great customer service. Good communication and text updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaisen always does great job - 4th time I've used them !
Customer Service - 5.0/5.0 -
professional, easy, responsive
My Experience - 0.0/5.0 -
Too many delays!!!
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Unfortunately at this point I can't give a good recommendation. I know there have been some changes and hopefully everything has improved but I haven't seen it yet.
Repair Quality - 1.0/5.0 -
I had to come back for the hood to be repainted as it was peeling. A trim piece was reinstalled with visible damage. And my foglights were not working. I found tonight, only a week after picking up, one of my foglights still doesn't work and I'm concerned about returning for a 3rd time.
Customer Service - 4.5/5.0 -
There is relatively good communication. Could be better as I had to call for updates a couple of times.
Returned Clean
My Experience - 5.0/5.0 -
Great experience at this shop they got the job done quick and my truck looks amazing. They were a huge help with my spouse being deployed and very helpful with all the questions I had. Very professional and customer service is phenomenal. If I ever need body work done on my vehicles they will be the shop I go to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Cat looks and sounds great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A few items needed to be corrected at the time of pickup when everything should have been checked.
Customer Service - 5.0/5.0 -
Excellent communication & updates provided throughout the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen went above and beyond on my 08 Yukon. They finished the vehicle ahead of schedule and advocating for me with my insurance to ensure everything was taken care of the right way. Appreciate everything they did and I will use them again.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for your great customer service And my car was returned clean inside and out, very impressive job well done. Thank you to those who called and tried to reach out on their own time to keep me informed.
Likely to Recommend - 5.0/5.0 -
So very impressed
Repair Quality - 5.0/5.0 -
Excellent job... so impressed !
Customer Service - 5.0/5.0 -
Perfect!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire team at Kaizen was wonderful to work with. I reached out to them first after my accident. I also got an estimate from another collision center. Ultimately I chose Kaizen because of their professionalism, and secondarily because of their proximity. They completed the work on time, with daily updates and with great quality of workmanship! For an extra special touch, they gave my car a good cleanup, both inside and out. I hope I do not need their services again, but should I, or anyone I care about, need repairs on any vehicle, this is the only place I will be shopping. Thank you to Zach, Greg and the entire team at Kaizen.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The length of time the repair took with out seeing the progress that was being made. The finished project is excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your team was friendly and easy to work with. I really appreciate the text updates on the status of the repairs.
Customer Service - 5.0/5.0 -
See previous comment.
Returned Clean
My Experience - 5.0/5.0 -
Customer service was amazing and they washed the vehicle before they returned it to us. Very happy with the service.
Likely to Recommend - 5.0/5.0 -
Kelsie, Alondra, Zak, and Greg were great!
Repair Quality - 5.0/5.0 -
Kelsie, Alondra, Zak, and Greg were great!
Customer Service - 5.0/5.0 -
Kelsie, Alondra, Zak, and Greg were great!