Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Customer service was amazing and they washed the vehicle before they returned it to us. Very happy with the service.
Likely to Recommend - 5.0/5.0 -
Kelsie, Alondra, Zak, and Greg were great!
Repair Quality - 5.0/5.0 -
Kelsie, Alondra, Zak, and Greg were great!
Customer Service - 5.0/5.0 -
Kelsie, Alondra, Zak, and Greg were great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I understand that there was great difficulty getting the correct parts, and staff did not always communicate efficiently with me. However, they were able to obtain the correct part and the install was efficient!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast , and communication was great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and great people. I was updated often on progress and knew what was going on throughout the work.
My Experience - 0.0/5.0 -
Sub par quality work done on my Durango at this location. Will have to go back a third time due to their incompetence. Do yourself a favor and shop around.
My Experience - 5.0/5.0 -
Everyone I dealt with was professional and helpful. Even delivered my car to me. You all are amazing let alone fantastic repair. I’ll refer you always. This is how a repair should go!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I want to Thank them for the wonderful and painless experience ever. Alondra was wonderful, polite, caring and just a delight to deal with, the fellow who drive me home and who ever detailed car ! Amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service great
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
It took a few days more than expected but after all they did good job.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service, good paint job and very helpful people.
Customer Service - 5.0/5.0 -
The customer service is great. They did all they could to help me while the car was needing repairs.