Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service, good paint job and very helpful people.
Customer Service - 5.0/5.0 -
The customer service is great. They did all they could to help me while the car was needing repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Pleasant and professional people to work with. Loved getting texts each day on my cars progress!!
My Experience - 5.0/5.0 -
You guys were great. You communicated every step of the way and you have a very pleasant and helpful crew. It was as a good as of experience you can ask for considering my car was jacked up. lol.
My Experience - 5.0/5.0 -
Great communication and friendly service!
My Experience - 5.0/5.0 -
They exceeded my expectations, and turn around was exceptional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job went very smooth
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
I am very happy with the work that Jaizen completed n my car with the exception of the blind side programming which errored however I was able to have corrected. The only other issue I had was with scheduling. It took several weeks to schedule due to issue with communication between Kaizen and the insurance company
Customer Service - 3.5/5.0 -
Once the car was accepted and scheduled a 10. Getting to that point took more time than expected
Returned Clean
My Experience - 5.0/5.0 -
As you know, I had an extremely poor experience with another Kaizen property, left them a super sour review; they took zero accountability. Your shop stumbled for a hot second due to an incorrect phone number. But once the number was confirmed, everything soared from there. Communication was spot on; Amandadid a swell job. The repair is F I N A L L Y to the level I expected and should have received from the other shop in the first place. The customer service you have presented to me have been top notch. May and her pickup/delivery partner (I'm so sorry I didn't capture your name...you are amazing, man!) are exceptional: Friendly, kind, patient, attentive, respectful, customer-centric. The Regional DM took this opportunity to recover an incredibly horrible and degrading experience (like a negative 8!) at 1 location, turned it around to an A+ at this Frederick shop. I just wish I had heard from him to close the loop. Please give my gratitude and kudos to the Frederick shop for recovering my faith in Kaizen. Y'all rocked it!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notch!
Customer Service - 5.0/5.0 -
Perfect amount of communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast at work
Customer Service - 5.0/5.0 -
Amazing quality
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0 -
Excellent friendly professional. Those are only descriptive wards that can describe the place and people working there
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredibly good results after having my dinged up car for only two days.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have shared with some of my race team.
Repair Quality - 4.5/5.0 -
Alonda was key in coordinating and communicating both with the individual paying for my repairs but also coordinating my rental car and just overall status. She is a huge asset to your branch. Thank you for a smooth transaction. I just recently lost my husband suddenly and how you all handled by car helped me more than you will know. Thanks for keeping it simple and smooth for me.
Customer Service - 5.0/5.0 -
Great service overall.