Kaizen - Longmont
In operation 18 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Coincidentally, I had body work done within 3 months at another body shop. While they were professional and the work was done right, Kaizen raised the bar. I would recommend Kaizen in the future.
Repair Quality - 5.0/5.0 -
Kaizen staff were knowledgeable, efficient, and very helpful. I received updates throughout the process. They under-promised and over-delivered—work was complete earlier than expected. Couldn’t be happier.
Customer Service - 5.0/5.0 -
Customer service was exceptional. Kelsey and Jennifer were wonderful to work with.
My Experience - 5.0/5.0 -
Amazing service and nice people! Thank you for making this quick and easy
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very professional and great people to work with.
Repair Quality - 5.0/5.0 -
I am very happy with the work Kaizen did on my car. It looks great I couldn't have asked for better customer service or care for my vehicle. They went above and beyond anything I would have thought they would do to help me. 100% recommend. Thank You , Kaizen team!
Customer Service - 5.0/5.0 -
They communicated very well, answered all my questions and addressed all my concerns with respect. This level of customer service is something you don't find very often anymore. I totally appreciated it.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Painted parts are not a match to the rest of the car
Customer Service - 0.5/5.0 -
Unresponsive to texts. Conflicting information. Failed to execute to plan. Timelines not met
My Experience - 5.0/5.0 -
Love the work you guys did on my car I really appreciate it a lot. It looks like new again
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The truck has several streaks where you redid the paint I will be bringing the truck back to you when I get back from my business trip next week thank you in regards to this matter
Customer Service - 0.5/5.0 -
The truck has several streaks where you painted and did your body work I will be bringing it back for you to review
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
You did a great job on my car. And it was fast. Great and very friendly staff.I will always come back if I every had to. I told everyone at my job. What a great job you did. Thank you.
Customer Service - 5.0/5.0 -
I will surely come back if I ever had to.
My Experience - 5.0/5.0 -
Felt comfortable in the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very upbeat
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our experience was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job keeping me updated throughout the process, and were very friendly and responsive about any questions I had. My car was also very clean when I picked it up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the service I received at Kaizen. The two women that I worked with were extremely helpful, very professional, and helped to reduce my stress due to the collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The two women I worked with were very helpful. They explained everything to me and I appreciated getting the progress reports.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From checking my pick-up in, to dealing with the other driver's insurance company, and from repair and to painting, the experience was exceptional. You over-delivered on what was promised and from a customer perspective it is rare to find and is noticed. Even the person or per persons who cleaned my truck returned it cleaner than the way I left it. Thank you!
My Experience - 5.0/5.0 -
Great job, thank you all for being kind and quick!! I appreciate how thorough you are!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, thank you all for all your hard work!
Customer Service - 5.0/5.0 -
Incredibly kind at the front desk and gave me many needed updates!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me informed and the work looks awesome
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done and my Rav4 looks like it did before the vehicle damage. Nice staff that worked with me. ~ Paul Hill
Likely to Recommend - 4.5/5.0 -
Good customer and repair service.
Repair Quality - 4.5/5.0 -
Very satisfied with the work performed on my Toyota Rav4.
Customer Service - 4.5/5.0 -
Very satisfied with the help that Jennifer gave me during my visits to the repair shop to see how things were going.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired my car to better than original condition
Customer Service - 4.5/5.0 -
Very polite and helpful but could be a little unclear sometimes.