Kaizen - Longmont
In operation 18 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired my car to better than original condition
Customer Service - 4.5/5.0 -
Very polite and helpful but could be a little unclear sometimes.
Likely to Recommend - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
WE ARE TOTALLY SATISFIED
Repair Quality - 5.0/5.0 -
I have recently recommended Kaizen to a friend,
Customer Service - 5.0/5.0 -
GOOD SERVICE!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Unfortunately, my experience with this shop was suboptimal, and I am unable to provide a favorable recommendation. Despite a 3 1/2-month wait punctuated by several phone calls, we encountered ongoing issues with our vehicle, including a broken windshield and an illuminated TPS light. The car has been returned to the shop for further attention, and I hope that the outstanding repairs will be completed promptly. While the staff were courteous and provided a rental vehicle, the lack of effective communication and the extended repair period were significant drawbacks.
Customer Service - 1.0/5.0 -
Needs improvement
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Phenomenal and kind. Excellent communication. All around A+. Every interaction. Top notch.
Likely to Recommend - 5.0/5.0 -
While I hope my vehicle remains safe, if myself or anyone was in need, I would only trust you guys!
Repair Quality - 5.0/5.0 -
Absolutely phenomenal service. Repair looks amazing. I am beyond satisfied. Thank you!
Customer Service - 5.0/5.0 -
Absolutely perfect. Personable and on top of it!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Left white residue all over my car I believe it is paint it was on my trunk and tires as well as inside the interior including seats,panels,doors, and floor mats. Quality of installation of parts was great left like new but everything else has to be the worst I’ve seen. Timing and convenience was the worst I’ve received with constant push backs on dates for completion communication wasn’t great neither only got updates or information from me calling to request such information.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was very good. Thanks for the updates during the process
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staffs were very professional and quick to get things done. They identified extra damages (e.g., scratches on the body, dents) that I had overlooked and my car is in great shape after the fix. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very cordial considering the time they had it in their possession.
Likely to Recommend - 2.5/5.0 -
They had a parts problem
Repair Quality - 2.5/5.0 -
The car was dirty when I picked it up
Customer Service - 2.5/5.0 -
The car was dirty when I picked it up
My Experience - 5.0/5.0 -
Tristan took care of everything. He really looks out for the customer and strives to make things right. He has the attention to detail that all repair shops should have. I didn’t have to worry about a single thing during the whole process.
Likely to Recommend - 5.0/5.0 -
Tristan was awesome. He handled everything and really handled everything.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for repairing my WRX Subaru car and it is possible that in the future I will go with you to repair or detail my car and of course I will recommend you that is a good straightening and painting workshop thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great service, very friendly and took care of everything, over the kaizen team were awesome
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They already ask me about you guys. Thank you I already recommended you guys.
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Profesional work
Repair Quality - 5.0/5.0 -
Friendly, very fast service—everything was explained clearly. 100% quality.
Customer Service - 5.0/5.0 -
Really good service
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great communication and great work. My car looks brand new. The team at Kaizen handled my insurance claim and communication with rental car pickup and drop off at their shop to make it easy for me. The time estimate was exactly right too. I highly recommend the Longmont Kaizen location and team!