Kaizen - Mesa
In operation 16 years.
Kaizen is a full-service auto body and accident repair facility in Mesa, Arizona. Our technicians can repair minor dings, scratches, chips, and severe collision damage. Our staff are manufacturer trained and use the latest equipment in collision repair. Kaizen is licensed for collision repairs by 30+ major vehicle manufacturers; we abide by factory repair procedures on all vehicles we service. We take pride in restoring your car to its best condition, so we encourage you to contact our team in Mesa to learn more about our services. Let us handle the entire process for you. Call us at (480) 325-5035 or visit our shop at 5035 East McKellips Road, Mesa, AZ 85215, between Park Links at Alta Mesa and the Arizona Commemorative Air Force Museum.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
It took me three months and several calls to all of your Kaizen locations in AZ, including calls to Rivian to get someone to provide me an estimate and schedule the repairs. Poor communication from the personnel in the Tempe and El Mirage locations was the primary reason for these challenges. David in the Mesa location was the person who finally helped me overcome these issues to get my repairs completed. Thank you David.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
There is a run in the paint
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
While we are still waiting for parts to finish the contemplated repair, we have the vehicle and are very pleased with how things went as the repairs were completed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kaizen's work is at the top of industry standards, an excellent job! And, your customer service is hands down above and beyond expectations! THANK you SO much! You are making a difference.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Zach was amazing!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My experience was honestly horrible. I sent my car for very minor repairs and my car was kept for a month. It kept getting delayed because they couldn’t find the time to paint it. As we approached the THIRD promise date and I found out the car still hadn’t been painted, I called my insurance company to see what could be done. They called Kaizen and told them to either paint the car or sublet the paint job to someone else. The car was painted 2 hours later. WHY they waited until my insurance told them to do it is beyond me. Got the car back yesterday and noticed 2 large scratches in my rear passenger door that weren’t there before. They appear to have been covered up with a very thick substance. The botchy repair looks way worse than it would have if they just left the scratches alone. And I’m curious as to why this needed to be done in the first place since they weren’t even doing any work to the doors to begin with. But I’m definitely not taking it back to them for correction because I don’t trust them and I definitely can’t go without my car for another month
Likely to Recommend - 5.0/5.0 -
I left you a great report on "yelp" and have told everyone about the customer service and support and told them, you are the only shop I will use for any paint or body repairs on my car! Great job...looks better than new!
Repair Quality - 5.0/5.0 -
The best company I have done business with in a long time? I left a review on "yelp" for you. From Debra at the front desk, who even loaned me her reading glasses ,and Zack who kept me informed almost daily, and all the very talented people who worked on my car....thank you so much! Kizen Collision 💥 Center in Mesa, if I'm ever asked for a recommendation, you will definitely be the one I will tell everyone about, your fair prices and a staff that really cares and does beautiful work! Thank you so much!
Customer Service - 5.0/5.0 -
The work on my car was expertly done, Debra at the front desk was so helpful and even lent me her reading glasses, to Zack who called me almost daily to keep me updated on the progress....to the experts who made my car like just like new...thank you. I especially appreciated the wonderful wash job too!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Flawless service from start to finish. I could not ask for any better service from the Mesa Kaizen location. Highly recommended.
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work is hard to find. I will always recommend you.
Repair Quality - 5.0/5.0 -
Repair is awesome. Can’t see where repair was done.
Customer Service - 5.0/5.0 -
Customer service was wonderful. Weekly updates on progress. Kept us in the loop as to progress on our repair
Returned Clean
My Experience - 5.0/5.0 -
Everyone I spoke with was very professional, kind & polite. They understood and kept me informed every step of the way working with them was a delight and I would always take another car there. If anything needs to be fixed, I will recommend you folks also. They understood and kept me informed every step of the way and working with them was a good experience. I will recommend your shop if I ever know of anyone who has a need and I would use you in the future if needed. The only negative I have is how long it took to get my car completed, but I understand that it was not in no part your fault due to getting parts and the insurance company dragging their feet. However, your staff did work very closely with progressive to keep them on their toes. Thank you again for all the service people there. They were very easy to work with. Patricia .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks really good and they did a great job.
Customer Service - 5.0/5.0 -
The customer service was fantastic. One of the best I ever had. Very polite, through, easy to work with and was kept up to date on progress the whole time.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
People were nice. However more feedback would have been nice. I attribute it to the advisor leaving the company