Kaizen - Mesa
In operation 16 years.
Kaizen is a full-service auto body and accident repair facility in Mesa, Arizona. Our technicians can repair minor dings, scratches, chips, and severe collision damage. Our staff are manufacturer trained and use the latest equipment in collision repair. Kaizen is licensed for collision repairs by 30+ major vehicle manufacturers; we abide by factory repair procedures on all vehicles we service. We take pride in restoring your car to its best condition, so we encourage you to contact our team in Mesa to learn more about our services. Let us handle the entire process for you. Call us at (480) 325-5035 or visit our shop at 5035 East McKellips Road, Mesa, AZ 85215, between Park Links at Alta Mesa and the Arizona Commemorative Air Force Museum.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0 -
Definitely will use and recommend to others
Repair Quality - 5.0/5.0 -
Excellent service from beginning to end. Great communication during the repair process
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will never use anyone else and would highly recommend Kaizen to my friends and family!
Repair Quality - 5.0/5.0 -
All employees were helpful, knowledgeable, and polite . Kaizen was a pleasure to work with all the way around. They kept me informed on the progress of my vehicle. Thank you!!! Carrie
Customer Service - 5.0/5.0 -
Everyone was so polite and on top of things. The communication I received was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional job
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not likely at all. Definitely telling recommending any place else.
Repair Quality - 1.5/5.0 -
It took over 2 weeks for my car to be returned to me. They were supposed to replace the driver side door. Upon pick up got home and realized several things wrong with the car. When you put the car in reverse the side mirrors are supposed to move downward so you can see the ground better. The driver's side doesn't move. There are waves/ wrinkles at the bottom of the door. The door adjustments are off slightly. Causing the door to drop when opening door and having to be slammed when closed. I also believe they repainted the entire side of my car instead of matching the correct paint for the door. Also taking car back 09-22-2022 for the errors to be corrected.
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0 -
I am from a long time State Farm insurance family my family moved to the valley as my father worked as an executive in the State Farm Regional office. People will sometimes still ask me where to go, even though my dad has passed. I wonder what you will do with the information on this survey. I got several requests to answer it but wondered if it was worth the time. I guess it depends upon your company, you asked me now what?
Repair Quality - 3.0/5.0 -
My Honda Accord had front end damage . When it was returned there was paint overspray on the chrome of my passenger side door. I had a door dent to the paint on my driver door which had been without marks . The car had not been cleaned and detailed as promised. The time for the wit was excessive 34 days. In the third week I called to check on progress and was told they couldn’t find a hood and I might have to look myself. I did and found a number of hoods online. Called again and the part was not an issue. I asked when I called about the work initially about the possibility of completing the paint work to include the back end of the car at my OWN expense and was told they would work with me. I’m addition one headlight as replaced rather than both adding to the mismatched look . I would have gladly paid to add the headlight. The communication was very poor , no updates unless I called the a late text would follow. I used the shop when it was IMPACT AUTOBODY and was very satisfied. I hoped to get the same level of service from KAIZEN and was disappointed. I love my Accord V6 and have kept it in good shape. I tried to make it clear I was willing to go further at my own expense to make the car right but was ignored. I have to wonder if I had sent my son the one who had the accident, to deal with the shop, I could have had good service, but I was relegated to the front desk help instead. I also paid full rental car price due to a situation with the guy on my car the last week as his child was I’ll and work stopped for me.
Customer Service - 2.5/5.0 -
I didn’t get to meet anyone in particular and can’t answer. Who did take care of this job? It was a mystery.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was our 3rd time back and they always do excellent work!!!!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Nope will never use again and will let every shop in mesa that I know if you have a nice car and need work take it to Orlando’s
Repair Quality - 2.0/5.0 -
Was told they could get on it immediately drove down from Oklahoma took them car stayed for a week then drove back to Oklahoma they said it would it was estimated at 2500 jumped to 3400 never even called to tell me tools 3 weeks to complete then I just come look at car and the lines from hood to front clip not even straight . Being in the automotive business for over twenty years I would not recommend them to anyone peroid . I could of done my self for a quarter of price and half the time and for that much could have painted entire car in addition being in there yard car has more scratches on it the. It ever had before biggest mistake I have ever made will never make it again 👎👎👎👎👎👎👎
Customer Service - 1.0/5.0 -
No communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on my car
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would come back and recommend to my friends
Repair Quality - 4.0/5.0 -
Everything looks great but missing part.
Customer Service - 4.0/5.0 -
Delayed and some details were missing. But great service!