Kaizen - Northglenn West
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Faster service and better communication would improve this score
Repair Quality - 3.5/5.0 -
The main repair was great however the oil pan skid plate was not installed correctly.
Customer Service - 1.5/5.0 -
It was difficult to contact people at Kaisen. I left several messages which were not returned. Frequently the phone goes unanswered when called. When contacted everyone was very nice and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My bumper looks great. Took a bit longer than I expected but it all worked out. They were nice people to deal with.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair looks great. It did take a bit longer than we expected, but I am still highly satisfied.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
You guys were awesome to work with all around. Kept me in the loop on everything and it was done and completed in a reasonable amount of time considering my parts are hard to get. Thank you all!! 15/10.
Repair Quality - 5.0/5.0 -
You guys were awesome to work with all around. Kept me in the loop on everything and it was done and completed in a reasonable amount of time considering my parts are hard to get. Thank you all!! 15/10.
Customer Service - 5.0/5.0 -
You guys were awesome to work with all around. Kept me in the loop on everything and it was done and completed in a reasonable amount of time considering my parts are hard to get. Thank you all!! 15/10.
My Experience - 5.0/5.0 -
The whole process was great
My Experience - 5.0/5.0 -
I'm Satisfied with Kaizen Collision Center even thou its take month to repair my car but it's worth of wait. Definitely you can trust them with your repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen Collision Center They did amazing job
Customer Service - 5.0/5.0 -
They alway updated me regarding with my car repair
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly people, knowledgeable and excellent work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I talked to at Kaizen was friendly and helpful. The repairs were done quickly. I didn't expect the light detailing, both inside and out. Feels like my car had a spa day. Thanks!!
Likely to Recommend - 5.0/5.0 -
I had a great experience with Kaizen. I will also make sure State Farm knows the great service they provide. I would recommend Kaizen to anyone and would choose them again if I needed additional service.
Repair Quality - 5.0/5.0 -
The work was done quickly and well. Everyone I encountered at the shop was friendly and helpful. I did not expect the light detailing - that was a nice surprise. Almost didn't recognize the car without the dent and the bird poop!
Customer Service - 5.0/5.0 -
Staff was genuinely friendly, knowledgeable and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'll sing Kaizen's praises to anyone who'll listen.
Repair Quality - 5.0/5.0 -
i would normally consider the quality of this repair to be excellkent, but I have to bump it up to outstanding since Kaizen was forced to use the existing body parts as replacements were unavailable.
Customer Service - 5.0/5.0 -
I was not satisfied, I was delighted! They repeatedly had to give me bad news, but did so honestly. Such transparentcy is rare.
Returned Clean
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I have already told several people to never use the Kaizen Collision Centers. I will continue to do so as no one at the company even bothered to reply to my request for assistance with this issue. Kaizen is a garbage company.
Repair Quality - 1.0/5.0 -
It took three weeks to perform a simple bumper replacement. Communication was terrible and did not improve, despite multiple attempts, until the insurance agent working on the claim was contacted to inform them of what had been done so far. At which point she called them and they became much more responsive. My car was also damaged in their care. The quality of the work is fine which is the reason for the rating of 2. Had there been problems with the repair the rating would have been 1.
Customer Service - 0.5/5.0 -
No communication was forthcoming until our insurance rep called them to inform them that they were not meeting standards. It should not take a threat from the insurance company to get clear an frequent communication.
My Experience - 5.0/5.0 -
Super friendly staff and the team who worked on my car did an amazing job. Paint specialist is amazing, the paint match is spot on and you can't even tell it's isn't original. Hopefully I never need their services again but if I do, this is the location I'm coming back to