Kaizen - Queen Creek
In operation 4 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ahead of schedule
Customer Service - 5.0/5.0 -
All the staff was great
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the constant updates. Car looks great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I highly recommend Kaizen.
Repair Quality - 5.0/5.0 -
The vehicle looks brand new again!!
Customer Service - 5.0/5.0 -
Amanda provided exceptional customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your representative, Amanda, was super helpful communicating with the insurance company. The truck looked good as new. I made the right choice choosing Kaizen Collision. I will definitely be referring a friend and or family if they need auto repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joe was awesome with keeping me informed about my splitter, keeping up with every detail that was needed and quickly turning it around, especially since they had all the time in the world to handle it. Will for sure recommend every person that comes into my shop to him and Kaizen. Thank you guys
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
As a student of TPS and a Lean green belt I am always excited to see TPS at work. This is why I chose Kaizen for my repairs. Here are the ares of poka-yoke that I found. Standard work is failing as the status board is not updated timely so the status was not accurate. For example I called and scheduled a visit to pick up something from my truck, I drove two hours only to discover that my vehicle was in the paint booth and could not be disturbed. I was told that they would call me as soon as it came out but I did not get a call until right before closing and I was across town and could not get there. Several times I called and was promised a call back but that did not happen. The coordination with outside suppliers was not as seamless as it could be. I had to wait an additional day for sensor calibration where that should have been coordinated in advance. During pick up I noticed that there is a slight divot in the fender. This should have been caught during QC. The decal for the truck bed is on back order and I have not gotten any status updates on that. Overall there seems to be a breakdown in standard work where process are not being followed. Creating waste (Muda), rework and customer irritation. I hope that this report helps to improve your processes in the true spirit of Kaizen.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at Kaizen was friendly and nice. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for everything! My car is great and your customer service was wonderful
My Experience - 5.0/5.0 -
They always take great care of our fleet of vehicles.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have only had the truck back for a few days, but everything seems right. No I am satisfied and would recommend this shop they told me what they were going to do and then they did what they said they would do.
Customer Service - 4.5/5.0 -
They were all very professional and performance was great, Deborah Nicole and Amber did a great job communicating with me