Kaizen - Queen Creek
In operation 4 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
My Experience - 5.0/5.0 -
My experience was simple and hassle-free. Patrick was personable and knowledgeable. I very much appreciate that I received updates on my car consistently throughout the process. It was great to not have to wonder what was going on. Delivery of my car was super easy. Tonya was very efficient. I was very impressed with Kaizen Collision and would highly recommend. Thank you so much!
Likely to Recommend - 5.0/5.0 -
I was very impressed with staff on-site. It was easy!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I appreciated the continuous communication regarding where my car was in the process.
Returned Clean
My Experience - 0.0/5.0 -
Mr. McCune please.call me.
My Experience - 5.0/5.0 -
Great work as expected. My first time at Kaizen but I will use them again.
My Experience - 5.0/5.0 -
Outstanding Service! Due to our travel plans and our request, Kaisen was able to complete the repair 4 days ahead of schedule! Patrick Randolph communicated the status of vehicle daily and updated me on any changes. I highly recommend Kaisen for any future vehicle repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
First thing I noticed was that there are black marks all over the interior and that the air conditioning was louder then I remember plus smelled. Second thing I saw was that there is a broken chip off the corner of the driver side tail light that did not come from the crash. Third thing I did not see the damaged rim in the trunk like I asked for plus I saw on the final bill that three wheels were replaced when only one was. Forth thing I noticed was that the trunk liner was not fully put back in place and white marks all over it. Fifth thing I noticed a cut in the back of the second row right head rest. Sixth thing I saw was that the right rear wheel well liner was not fully put in place and I think that is what’s making the rattling sound when driving at highway speeds. Also I noticed a clinking sound from the rear when pressing on the accelerator and then again when releasing. Seventh major thing I saw was the right rear door wiring is not fully put back into place where it goes back into the car. That’s the major things that I noticed right away plus there are a lot of other smaller things but they all make me really wonder what else is wrong that I can not see or have noticed right away. However, I feel like if Kaizen prides itself in repairing luxury vehicles that it would have a little more attention to detail and quality work.
My Experience - 5.0/5.0 -
My vehicle looks amazing. Looks brand new. I really appreciate your attention to detail and how you kept us informed of everything every step along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Thank you!!
Customer Service - 5.0/5.0 -
Great work. Thank you!!
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and workmanship
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept us informed and didn’t stop until the job was completely done correctly. Very friendly and efficient.
Returned Clean
My Experience - 5.0/5.0 -
Extremely accommodating and great communication.
My Experience - 5.0/5.0 -
Kaizen did an excellent job repairing the back end of our GMC Acadia. We really appreciate the daily updates during the entire repair process. The staff was very helpful and respectful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
This shop was recommended to us by Michael Peek service manager Santan Ford Mike and I will be having a conversation about that
Repair Quality - 2.0/5.0 -
Originally vehicle was estimated to be completed on March 16th. I called on march sixteenth to be told that now wouldn't be completed until March 26th with a worst case scenarioo March 29th. We were finally able to pick it up on April 6th 3 weeks after the original ETA.
Customer Service - 2.5/5.0 -
Communication was bad. I shouldn't have to call on date That was supposed to be ready and be told it was gonna be another 10 days now.