Kaizen - Tempe
In operation 12 years.
Kaizen Collision Center knows all the worries Tempe drivers face after a car crash and the aggravation of having to repair your vehicle. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can rest assured that we’ll do our best to help minimize that anxiety and repair your vehicle without the hassle. Our team works extra hard to ensure that you have a smooth accident repair process so that you may enjoy having your car fixed correctly and, in most cases, turn out much better than it looked from the manufacturer. From bumper repair, paintless dent removal, windshield replacement, car paint jobs, and more- we’re Tempe’s leading accident repair experts. Our motto is high-quality repairs, efficiency, honesty, and fairness, and 100% customer satisfaction is guaranteed. Our auto body shop in Tempe, AZ, is conveniently located at 622 S Hacienda Dr, Tempe, AZ 85281, a block away from Arizona State University. Call us now at (480) 968-5915!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Repair was flawless and the customer service was even better! Jon Rowe was great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jon's attention to detail was superlative. We did see a small spot of paint drippage, but he promised to buff it out at a time of our convenience.
Customer Service - 5.0/5.0 -
Jon was amazing from beginning to the end of the process. He kept us informed at every stage and he was honest when he said he wasn't satisfied with the quality of the initial front bumper repair and had it redone to his standard.
Returned Clean
My Experience - 5.0/5.0 -
I am overall very happy with the work done. The wait was a long time but that seems to be a Tesla issue for parts. I feel that Yesenia was exceptionally hard working and seems to be doing the job of 3 people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job. It took awhile but I think that is Tesla’s fault with parts. Yesenia was very nice and seems to be doing the work of many people.
Customer Service - 5.0/5.0 -
Yesenia was exceptional.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would never recommend
Repair Quality - 0.5/5.0 -
The repair was fine. But took far too long, with unclear steps and dates.
Customer Service - 0.5/5.0 -
Could not have had a worse experience or communications from a company. Totally unacceptable.
Returned Clean
My Experience - 5.0/5.0 -
First of all I am so happy to have my car back. But 2 major items stood out regarding Kaizen Collision were #1) the fact that my car was completed in much less time than any other shop that I called. The others were all booked up until months after Kaizen completed my repairs! They couldn’t even store it until they were ready to fix it! So I would not have my car for one year due to wait time and repairs. 2) The communication with outstanding. Dominic text and called me numerous times to update me with information regarding the status. Plus I must admit their facility was very clean and the staff friendly and professional.
Likely to Recommend - 5.0/5.0 -
Better than the rest and clean
Repair Quality - 5.0/5.0 -
The car was finished before any other shop could get me in to fix it. They couldn’t even store it making two mor tow charges. Plus the communication was great. I was kept in the know on each phase of the process. My car was clean when I picked it up, again unlike other places.
Customer Service - 5.0/5.0 -
Fabulous work and great service
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Extremely poor communication throughout the entire process. Even my insurance company struggled to get ahold of your people for updates
Returned Clean
Likely to Recommend - 0.5/5.0 -
Just terrible experience for me.
Repair Quality - 0.5/5.0 -
Overall finish of paint job is not clean, paint does not match. Long wait time
Customer Service - 0.5/5.0 -
Does not follow through.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good place to conduct business with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Fit and finish isn’t very good. Gaps are bad from one side to other. Tail light on passenger side is cracked. Panels don’t fit right. A lot of things don’t align well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dominic has been my advisor and did a good job of keeping me updated. Unfortunately Tesla parts take time. Have a couple items that need to be addressed but Dominic seems to be on top of them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Oh trust me I will recommend. They say when you do right by a customer they tell 3-5 people but when it’s not good it’s 20+ Congratulations I will make sure to tell every living soul just the truth about my experience crazy part is I don’t have or add anything just tell what I experienced. Best part is I’m kind of in this industry and when talking to others they seem to know what I just learned which is kaizen Tempe is not so hot
Repair Quality - 0.5/5.0 -
They did not finish my vehicle told me to bring it back in 2 weeks it’s been 3 weeks no nobody is answering nobody is returning calls and my car is not done absolute horrible service
Customer Service - 0.5/5.0 -
I’m currently on the phone waiting for someone to answer I have been waiting for 20+ minutes no answer just a message that looops telling me how the company stands for the exact opposite service they I have received. Never experienced anything like this in my life
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Some damage wasn’t fixed and the front right tire was not replaced the tire still leak’s air since the accident
Customer Service - 2.5/5.0 -
Some damage wasn’t fixed and the front right tire was not replaced the tire still leak’s air since the accident
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very quick and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Three months is not acceptable to be without a car. This was a small accident. I really have no idea how $7700 worth of damage was done by such a small accident. Three months is too long.
Repair Quality - 2.0/5.0 -
Great quality work but duration to complete the work (3 months) and lack of response to voicemails (she never did call me back when I left voicemails for her. Katy I think was her name) was unsatisfactory in my opinion.
Customer Service - 1.5/5.0 -
Front office lady was very helpful. However Katy did not return voicemails and did not have great info on timing.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Robert was extremely helpful. His customer service was exceptional. My car looks like new and they even detailed it which was a pleasant surprise! I can’t say enough about his follow up! There was some difficulty with scheduling and coordinating with the insurance but it was resolved. They also forgot to include the PPF wrap but also followed up with scheduling an appointment to complete this.
Customer Service - 4.0/5.0 -
Robert is a 10. Support staff could use some improvement.