Kaizen - Tempe
In operation 12 years.
Kaizen Collision Center knows all the worries Tempe drivers face after a car crash and the aggravation of having to repair your vehicle. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can rest assured that we’ll do our best to help minimize that anxiety and repair your vehicle without the hassle. Our team works extra hard to ensure that you have a smooth accident repair process so that you may enjoy having your car fixed correctly and, in most cases, turn out much better than it looked from the manufacturer. From bumper repair, paintless dent removal, windshield replacement, car paint jobs, and more- we’re Tempe’s leading accident repair experts. Our motto is high-quality repairs, efficiency, honesty, and fairness, and 100% customer satisfaction is guaranteed. Our auto body shop in Tempe, AZ, is conveniently located at 622 S Hacienda Dr, Tempe, AZ 85281, a block away from Arizona State University. Call us now at (480) 968-5915!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
They gave me the car with 14 miles on it. Isn't there a charger in the shop?
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Took a long time to get into the repair shop closer to my home and then they stopped doing Tesla repairs and I was referred to the Tempe location (about an hour away). Overall took about 6 months to get the car in. Once it was in, I had a really hard time getting updates and had to drive all the way to Tempe to find out the car was done, when a answer to a phone call would have saved me a two hour drive. Besides that, everyone was friendly and I am happy with the repairs.
Customer Service - 2.5/5.0 -
Couldnt get a call back or an answer when I called to find out if the car was ready - called several times and was told it should be done, then that it was in the car wash station, then no call back and no status update for a couple of weeks.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Could not get an update on status at all. Called 6 times over 3 weeks and never got 1 update.
Customer Service - 0.5/5.0 -
Could not get an update on status. Every time I called I was transferred to someone else who never answer then hung up on. Over and over again
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service! They got me in right away and my issues fixed on my Tesla
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I’d recommend and would return again if needed.
Repair Quality - 4.5/5.0 -
A couple small delays along the way but great experience. Thanks!
Customer Service - 4.5/5.0 -
Very good!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Could never recommend your company
Repair Quality - 0.5/5.0 -
I had to call every week to get an update. No one called me even though I said multiple times, call me oncea week for an update. After the parts came in your team sat for 2 weeks not touching my car. Finally had to get manager involved to get it done. When I picked up the car, someone had dented (black scratches on front bumper), didn’t fix the charge door port issue, and left my key card in the hot car and it got deformed. After, the final fix your company sent invoice to USAA that it took 10 days to repair the car but really it took 45 days. I will never ever use your business for any repairs and will tell everyone not to use your business for any services. Please have manager or owner call me so I can give them more in-depth information on what went wrong to improve service for future customers. Neel 602-697-5274
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
Already recommended Jacob and Paul and his whole team
Repair Quality - 5.0/5.0 -
Paul and his team are second to none one of the easiest and fluid experiences I have ever had with any auto body / collision work shops in my 47 years on this planet…from the very beginning we were made comfortable and the open lines of communication were outstanding
Customer Service - 5.0/5.0 -
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Returned Clean
My Experience - 0.0/5.0 -
The disregard at all for customer communication was a disappointment.
Likely to Recommend - 3.5/5.0 -
My experience with Kaizen greatly improved after meeting with Paul Connolly in last 2 weeks before taking delivery. He took matter on his hand and helped me out. Hoping things are changing for good at Kaizen, will recommend to others.
Repair Quality - 4.0/5.0 -
I know there was lot of work done on my car. Overall, the job done was good. However, there are few areas of concern which I have recently written to Paul Connolly at Tempe location.
Customer Service - 3.0/5.0 -
My car was in repair from Dec 22 to Jun 23. Except for the last 2 weeks, there was huge lack of communication from Tempe Kaizen. Person in charge of my car, Robert never gave regular updates or proper reason of delay. I had to call several times in a week to get an update. Front desk never gave a courtesy call for status update. Me and my wife used to drive to Tempe location after work to get an update. Things changed much better when I met Paul Connolly. He used to give regular updates and helped to get the job done on my car and delivered at the earliest.
Returned Clean
My Experience - 0.0/5.0 -
The experience was very bad. It took about three weeks for a simple paint job. Moreover my experience with the lady at the Front desk/receptionist was horrible. She was very rude, and didn’t want to talk. She could not even answer simple questions. When I called she kept putting me on hold for 15 + minutes without returning and letting me that I would take more time. When I called back, she put on hold again (without informing me or with my consent) while I was still talking. She was rude and did not understand my frustration. They need a trained receptionist, who can be emphatic of the customer which clearly this person wasn’t.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
It took the receptionist over 3 weeks to get my email address correct on the front end. Once that was finally understood on her end, everything went smoothly. But it was very frustrating on the front end.
Returned Clean
My Experience - 5.0/5.0 -
At first glance, the work completed looks perfect. Fit and finish of the repairs is in alignment with the day I bought it new. Appreciate the quality work.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Long process from drop off to return. Willing to pre-pay for parts to speed up the process. Communication about timeline - not good… But your ability to send me multiple notices for this review was outstanding. You kept bugging about review so I might as well tell you issues
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
All the repairs we done and everything looks great