Kaizen - Tempe
In operation 12 years.
Kaizen Collision Center knows all the worries Tempe drivers face after a car crash and the aggravation of having to repair your vehicle. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can rest assured that we’ll do our best to help minimize that anxiety and repair your vehicle without the hassle. Our team works extra hard to ensure that you have a smooth accident repair process so that you may enjoy having your car fixed correctly and, in most cases, turn out much better than it looked from the manufacturer. From bumper repair, paintless dent removal, windshield replacement, car paint jobs, and more- we’re Tempe’s leading accident repair experts. Our motto is high-quality repairs, efficiency, honesty, and fairness, and 100% customer satisfaction is guaranteed. Our auto body shop in Tempe, AZ, is conveniently located at 622 S Hacienda Dr, Tempe, AZ 85281, a block away from Arizona State University. Call us now at (480) 968-5915!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
My Experience - 5.0/5.0 -
Great work and great customer service!
Likely to Recommend - 0.5/5.0 -
never...
Repair Quality - 0.5/5.0 -
My vehicle was taken in on 2/1/2023 and after 3 and half weeks. When it was finally done. However, when I went to pick it up the car door that was worked on was a total filth that panel gross. The door was not aligned correctly, someone had tampered with the battery of the car lose and just left the cover right on top of it halfway. The front grill was cracked and scratched in addition to having a nice size cap broken on the bumper which was apparently down when placing the grill. Your staff did not monitor the job and did not inspect the vehicle accordingly before returning it to me. Moreover, when I return it once again leave the vehicle to get the damages repaired, I was told that it would take at least a day and a half but it actually took another four days. And, again I go pick up my car and which was not given to me earlier because it had to be inspected by Katie and the New Manager. However, after I left and went to a Store I noticed that there was one of the side black panels which was not installed correctly. One more time I return about an hour later and show this issue to Katie. Now she tells me that everyone is out to lunch and although she goes to the office area returning to ask if I can come back in an hour. Hello, I live in Maricopa so seriously after all this hassle I've had to endure and you're asking me to come back in an hour, She went back and had someone come to fix it. But, I will never recommend your Kaizen Center ever.
Customer Service - 0.5/5.0 -
the service if undispicable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick and professional!
Customer Service - 5.0/5.0 -
Very quick and professional
Returned Clean
My Experience - 0.0/5.0 -
I have still never received my car repair estimate. Three times I’ve been told I will receive phone calls back and not one has come through, and luckily I called myself to find out the first part of my repair was complete so it was ready to be picked up. Customer service is lacking, but the car repair looked great so far.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really excellent work from start to finish. Your receptionist was extremely helpful and kind, and my technician Brenden kept me up-to-date and in the loop the entire way. They really went above and beyond buffing out minor scratches that had previously gone unnoticed, and even detailing the inside of my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept informed of the progress regularly. My car was nice and clean when I picked it up. Only complaint is how long it took before I could get it in for the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already told everyone I work with to use Kaizen if unfortunately they need them.
Repair Quality - 5.0/5.0 -
My looks and runs great! Very pleased with the service, quality of work, communication, etc
Customer Service - 5.0/5.0 -
Top notch! Brenden is awesome!
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
Door was replaced, but there’s a slight panel gap at the top compared to the other side of the car.
Customer Service - 1.5/5.0 -
Very poor communication. My parts were on site for 2+ weeks without me being notified. I actually found out my parts were delivered and signed for by contacting Rivian. It took 2+ months from the estimate to repair, and I was never given an estimated timeline for when parts could be delivered and repairs could begin. I would think there could be better coordination with Rivian to get shipping estimates and info. It wasn’t difficult for me to get when I reached out to them directly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They fixed my bumper and it looks great! The paint matches with the rest of the vehicle!
Customer Service - 5.0/5.0 -
They kept me updated on a daily basis! Which helped ease my mind!
Returned Clean
My Experience - 5.0/5.0 -
As long as I get the items that were taken replaced I will be happy with the experience.