Kentucky Collision Centers - Palumbo Cr#7

4.8 (1,944reviews)
97%
2591 Palumbo Dr.,  Lexington,  KY  40509
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In operation 60 years, 29 years at this location.

With six locations in the Lexington, KY area, Kentucky Collision Centers has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Kentucky with convenient locations in Georgetown, Nicholasville, and Richmond. At Kentucky Collision Centers, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,944)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding customer service, high-quality repairs, and excellent communication. Many highlight the friendly, professional, and accommodating front desk and repair staff. Repairs are frequently completed ahead of schedule, and vehicles are often returned cleaner than when dropped off. Text updates throughout the repair process are widely appreciated. A few customers noted minor issues such as unfinished work, paint concerns, or delays, reflecting areas where customers felt improvements could be made.
AI-Generated from reviews written in the last 12 months
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"You all did an awesome and excellent job repairing the damages to my vehicle. I was beyond satisfied. I highly recommend others ..." Read more
"... company, and completed the repairs in a timely manner. The quality of their work was excellent, and the staff was consistently courteous and professional." Read more
"Kentucky Collision did an amazing job—looks like a brand new car and its a 2021 year."
"Excellent communication as well as a grand job, returning our damaged Honda to its like new condition"
"From the very beginning to the end, Kentucky collision center has some of the most wonderful individuals to work with. They kept me informed they ..." Read more
"Great Great Great My car was finished 2 days early♥️"
"Great service, ahead of schedule. Excellent communication."
"They did an excellent job and finished faster than expected. I highly recommend them for your body repair needs!"
"... it was going to take over 4 weeks to fix and I was called after a little over two weeks. It looks like new again after a tangle with a hit and run driver. Thankful ..." Read more
"Vehicle was completed 9 days after the initial estimated completion date. The company needs to hire additional ..." Read more
"They were professional, easy to work with, and kept me informed throughout the entire repair process. After an accident, the last thing you want is more ..." Read more
"... Collision Center enough! I had a great experience. They communicated clearly throughout the entire process, worked directly with my insurance company, and completed ..." Read more
"Great communication and professionalism throughout the entire process."
"Communication was a 1010"
"... you guys did and the speed at which you did it. The communication of your team was excellent! We always felt like we knew what was going on it really took a lot ..." Read more

My Experience

My Experience

My Experience

My Experience

Good job by all.

My Experience

We are very happy with the work that you guys did and the speed at which you did it. The communication of your team was excellent! We always felt like we knew what was going on it really took a lot of stress away from a stressful situation. If we ever need work done again we will definitely reach out to Kentucky Collision Center. Thank you so much.

Likely to Recommend

I will recommend Kentucky Collision to any of my friends or family.

Repair Quality

We were very pleased with the quality of work that Kentucky Collision did. Richard made it easy to schedule and kept us in the loop throughout the entire process. We definitely recommend Kentucky Collision to anyone that is needing their car repaired.

Customer Service

Brittany was very kind and Richard had clear communication. Both had excellent customer service skills.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were extremely helpful. They were able to fix an issue that came up during repairs and stayed in contact with insurance. They were easy to get in contact with when I had questions. I found this to be one of the best car experiences I've ever had.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Very quick and super friendly staff !

Customer Service

Customer service were super friendly and made sure all my needs were met

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very pleased with my experience from the beginning to the end. All associates very polite & courteous .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car was repaired fine.

Customer Service

The staff was professional, friendly and efficient.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jessica was great with working on my vehicle. I appreciate her helping me through getting my vehicle fixed.

Likely to Recommend

Repair Quality

Everyone was great. Thank you.

Customer Service

Everyone was great!! Thank you.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jessica is THE BEST. Her customer service was excellent throughout our entire process. Team is top notch, repairs are perfect. Highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Jessica and Brittany are both top notch!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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