Kniesel's Collision - 18th St
Est. 1968 Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and The Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mark is the best and everyone at this shop is knowledgeable and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tyler was terrific all the way through the process from drop-off to pick-up. He kept me informed during the process and was very pleasant to deal with. Lisa was also excellent, pleasant, efficient and knowledgeable.Thank you. A very good experience.
Likely to Recommend - 5.0/5.0 -
I already have recommended Kniesels.This was my second visit and I was very happy with the first repair also and have told many people.
Repair Quality - 5.0/5.0 -
Tyler was terrific, efficient, clear, kept me informed, what happened was exactly what he described would happen. And Lisa was efficient, courteous, clear and helpful with my questions.
Customer Service - 5.0/5.0 -
See previous comments for first question.
Returned Clean
My Experience - 5.0/5.0 -
I knew I wouldn't be disappointed. It's been many years, but I am a repeat customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Like the first comment Mark was great
Repair Quality - 5.0/5.0 -
Mark was absolutely great to deal with, the customer service he provided was up and beyond anyone I ever experienced in this industry. He should be promoted and train others on how to be diligent with customers. Highly recommend him to anyone who wants a transparent smooth experience
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tyler was very professional called me every day kept me informed and even had the car finished early. It was a great experience thank you all, you guys are the best in the business as far as I’m concerned 🙏
Likely to Recommend - 5.0/5.0 -
The best in town
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I absolutely will!
Repair Quality - 5.0/5.0 -
Fast, thorough and the final result looks great!
Customer Service - 5.0/5.0 -
Good communication!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did excellent work and kept me updated along the way. Would definitely use them again.
Customer Service - 5.0/5.0 -
I was very satisfied with the status updates. They also assisted in keeping the process moving along with the insurance company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tyler was very professional and updated me along the way
My Experience - 5.0/5.0 -
You guys rock!! Thank you for the help, the communication and to make my car look good again!!
Likely to Recommend - 5.0/5.0 -
They do a good job
Repair Quality - 5.0/5.0 -
The car looks as new
Customer Service - 5.0/5.0 -
Awesome people. Kept the communication really high. Very satisfied with the repairs and shop in general.
My Experience - 5.0/5.0 -
Enjoyed the transparency in communication and attention to detail with my concerns. Overall, very happy to have chosen Kniesel's!
Likely to Recommend - 5.0/5.0 -
Will definitely recommend if asked by friends.
Repair Quality - 5.0/5.0 -
Great communication and attention to detail.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
How can I recommend a repair facility that I am not satisfied with?
Repair Quality - 0.5/5.0 -
Not yet..
Customer Service - 0.5/5.0 -
My repair is not complete I'm waiting for a response from my adjuster on having Kneisel replace the right side back strut??
My Experience - 5.0/5.0 -
The one thing I was most impressed about my experience with your shop was the great communication and information that my service representative Mark gave. Great text and phone information about everything that was happening with our car. This level of customer service is what will bring us back to your shop and recommend to our friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kniesel’s experience was fantastic! They were very easy to work with and proactive in anticipating all my needs/questions. It was a seamless process. Will definitely use them again, if needed!!