Kniesel's Collision - Carmichael

4.9 (1,564reviews)
98%
5289 Auburn Blvd.,  Sacramento,  CA  95841
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In operation 5 years.

Est. 1968 Kniesel’s Collision is a family-owned group of collision centers with 10 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and The Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Mercedes-Benz
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Email

Reviews (1,564)

Customers say
Overall Customer Satisfaction
Customers consistently praise Kniesel's Collision for outstanding service quality, proactive communication, and timely repairs. Many highlight that vehicles were returned looking brand new, often detailed inside and out beyond expectations. Customers frequently commend the professionalism, friendliness, and attentiveness of the entire team, noting that they were kept informed at every stage through texts, emails, and personal calls. Numerous reviewers appreciated repairs being completed ahead of schedule, and the seamless coordination with insurance companies and rental car services was widely celebrated. A small number of customers noted areas for improvement, including communication consistency and scheduling accuracy, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"I am truly grateful for the expert craftsmanship in the repair of my 2025 Subaru after it had been sideswiped by a large cargo van ..." Read more
"Very professional. Great communications by staff. Workmanship is simply outstanding. I would highly recommend your shop to anyone who needs vehicle bodywork ..." Read more
"Kniesels restored my poor smashed in almost new car to showroom condition! The fit and finish of all the replaced ..." Read more
"⭐️⭐️⭐️⭐️⭐️ Excellent experience from start to finish. The quality of the repair was outstanding—the paint matched perfectly, the workmanship was top-notch, and the ..." Read more
"Great communication and the additional service of taking care of some small surface scratches without charge really goes above and beyond. ..." Read more
"I was initially told my vehicle would be ready in 6 days but they got it done sooner. I dropped it off on a Monday morning ..." Read more
"The shop exceeded our expectations by completing the repair 2 days early, this saved us money on the car rental insurance."
"Everyone was super friendly. I was initially told that it would take 4 to 5 days to repair and to a very pleasant surprise the repair was completed the ..." Read more
"... businesses CSAA, Kneisels, and Enterprise was amazing. The parts for my car were ordered, arrived as expected and repairs completed in 4 days. I was expecting 2+ weeks. ..." Read more
"The vehicle was supposed to be repaired at the Shingle springs facility. The vehicle was then moved down to the ..." Read more
"I received automated updates via text and also the staff called me with updates as well. I was kept informed ..." Read more
"Very professional. Great communications by staff. Workmanship is simply outstanding. I would highly recommend your shop to ..." Read more
"Communication was ok, I felt I had to ask more than once to get answers. I was was informed there was a national ..." Read more
"Superb. Timely. Kind. Great communication. Excellent repairs. Picky. Perfect."

Likely to Recommend

Repair Quality

Kniesel’s Collision fixed my air conditioner promptly. Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for keeping me informed about the progress

My Experience

Omar was so very helpful and. Had all the information to all my questions. You. Have a keeper there. He explained all that had happened to my vehicle The lady at the desk. Don’t remember her name. Was really exceptional also. 10 out of 10 for both of them

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys are the best.

My Experience

They did a fabulous job on fixing my car and they even detailed it! It looked beautiful and I love it. I would 100% recommend this company to someone who needs bodywork on their car!

Likely to Recommend

I would recommend them to anyone looking for Collision repair work.

Repair Quality

Kniesel Collision did a fabulous job fixing my car, it looks amazing! I've gotten several comments on how great it looks. They even got the job done earlier than expected. I would 110% recommend them to family, friends or anyone for that matter.

Customer Service

Kniesel Collision did a fabulous job fixing my car, it looks amazing! I've gotten several comments on how great it looks. I would 110% recommend them to family, friends or anyone for that matter.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shawn was incredible. He took the time to listen to me and invited me to do a physical walthrough of the scope of work, so all my questions were answered and I was made clear about timelines and work performed. Lexi was so helpful and patient with walking me through signing documents online and had no problem meeting me in person to sign everything when I was having difficulty. I would highly recommend this location of Knissels to anyone. I was more than satisfied with the final product. Thank you.

Likely to Recommend

The customer service and quality of work were both amazing. I would recommend this company, particularly this location to anyone.

Repair Quality

Their ability to remove the strong smell in my cabin, match my paint and rebuild my front end was excellent.

Customer Service

Excellent customer service. Thank you.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very informative will recommend it

Likely to Recommend

Repair Quality

Customer Service

Highly recommended

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Omar and front desk receptionist went above and beyond. So grateful the repairs were able to be done so quickly. Will definitely be recommending your business to my friends and family.

My Experience

I had an absolutely outstanding experience with **Kniesel’s Collision in Carmichael, and I especially want to recognize my collision representative Omar for going above and beyond throughout the entire process. From the moment I brought my vehicle in, I felt that I was in excellent hands. They were incredibly professional, knowledgeable, friendly, and responsive. They kept me informed every step of the way, answered all of my questions, and made a stressful situation so much easier to deal with. What really stood out was how much they genuinely cared about my experience. I never felt like just another customer or another repair order. They took the time to make sure everything was handled correctly and that I was comfortable with the process from beginning to end. The quality of service, communication, and attention to detail were exceptional. My vehicle looks fantastic, and I couldn’t be happier with the entire experience. **I highly recommend Kniesel’s Collision to anyone who needs collision repair. Outstanding service, wonderful people, and a truly first-class experience! Five stars all the way.

Likely to Recommend

Absolutely 100%

Repair Quality

I was

Customer Service

Beyond satisfied with our experience from to finish. Our car had severe body damage and the repair work took several weeks to complete. We were kept informed of the repair process by your amazing team. Special shout out to Omar for kept us informed throughout the repair process. Omar even drove our car back home to us.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend

Repair Quality

Overall great experience

Customer Service

Very good service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very satisfied with the work Kniesel’s did Phil went above and beyond to make sure everything was right and kept me informed the entire process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

I have to return to have the paint touched up

Customer Service

I have to return to have the paint touched up

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Sean did a great job of keeping us updated and answering our questions! The car looks awesome!

Kept me Informed?

Yes

Ready on Time?

Yes

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