Kniesel's Collision - Power Inn

4.9 (3,042reviews)
99%
6211 Power Inn Road,  Sacramento,  CA  95824

In operation 7 years.

Kniesel's Collision - Power Inn is a family-owned auto repair business that has been serving the Greater Sacramento communities since 1968. In October 2019, Kniesel's Collision expanded their operations through the purchase of Shanahan's Auto Body, welcoming their 8th location in the Sacramento area. As Kniesel’s Collision continues to grow, the company remains strongly rooted in the Kniesel family’s founding core values: The Golden Rule, Humility, Wow Customer Service, Integrity, Quality and Family. Kniesel’s is extremely proud of their business culture and is committed to upholding the company’s high standards for service excellence. This commitment has enabled the family business to stay relevant and current in an industry required to keep pace with automotive technology. The company has achieved this by investing in state-of-the-art equipment and top-level training for their team members, all while maintaining its personal touch.

Services
  • Free Estimates
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
I-Car
Tesla

Reviews (3,042)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, seamless, and restoring vehicles to like-new condition. Communication was a standout highlight, with customers appreciating frequent updates via text and phone throughout the repair process, ensuring they were never left wondering about their vehicle's status. Timeliness was also frequently commended, with many vehicles completed ahead of schedule. Customers valued the thorough walk-throughs at pickup, professional and friendly staff, and the added touch of vehicles being cleaned inside and out. A few customers noted areas for improvement, including clearer explanations for repair delays, ensuring all repairs are fully completed before vehicle return, and attention to interior cleanliness upon delivery.
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"... repairs to ensure I was completely satisfied. Overall, the staff was professional, friendly, and attentive throughout the entire experience. I would definitely ..." Read more
"Top-notch customer service , professional staff, and flawless repair quality."
"Repairs were flawless. Paint blended identical to existing paint"
"I was treated kindly and quickly. The staff were friendly and accommodating. I was struggling with medical issues and the staff ..." Read more
"... very clear, professional and courteous. Furthermore, their workmanship was of very high quality." Read more
"My vehicle was ready 2 days earlier than expected."
"It was ready for pick-up earlier than estimated."
"... experience with Kniesel Collision-Power Inn . Not only was my car ready right when they promised, but they actually called me earlier than expected to let me know it was done. That extra ..." Read more
"... which the shop handled my repair was unbelievable. What shouldve been a week long repair ended up only taking 2 days. I dropped off on Wednesday and picked up end of day ..." Read more
"... and I am pleased with the final result. However, the original estimate to complete the repair within five business days was not met. The day before the scheduled completion date, the ..." Read more
"Every change was communicated on the daily, no matter how small for awareness and or approval"
"It was a un-stressful time because of the communication that kniesels has with the owner of the cars that are getting fixed. And if anything happened ..." Read more
"Not only am I very happy with the results, but I really impressed with the constant commumications about progress and the rapid completion."
"The area for improvement is to communicate why the repair had to be extended and the additional cost in the final invoice vs. ..." Read more
"Excellent communication was received every step of the way."

Likely to Recommend

Absolutely

Repair Quality

Customer Service

He was very thorough with all the questions that we had asked very professional did great work very pleased

My Experience

Friendly & professional staff. Excellent body work. Can’t even tell work was ever done. Car looks brand new again!

Likely to Recommend

Repair Quality

Repair was excellent. Looks brand new again.

Customer Service

Shop was clean. Staff was professional,

My Experience

The repairs was worth the price

My Experience

Everyone was very professional. Great communication. I appreciated helping me out with the rental car and communicating with enterprise on my behalf. My car looks great, and cleaner than when i dropped it off.

My Experience

I had exceptional experience from start to finish. Victor was highly professional and attentive. He kept me well informed on the progress of the repair. I felt confident and comfortable with this repair shop.

My Experience

Victor always takes care of us! 10/10

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Jose did a great job fixing my car. I would recommend your shop. Job well done. Thank you, Jose!!

Likely to Recommend

Repair Quality

Customer Service

Fernando was great to work with. I really appreciated how he kept me informed and provided updates every step of the way. His communication and attention to detail made the entire experience smooth.

Likely to Recommend

Repair Quality

the repair cost three time then estimated. need to have a bester estimate tech. the check out staff did not want hear what customer said and thinks. the repair still not good at all. the hoop one side up and one side down not a at the same level.

Customer Service

My Experience

We worked with Javier Corona who was wonderful. He kept us well informed of what was happening with our car, the status of the parts, etc. We knew what was happening every step of the way. We couldn't be more pleased or happy with our car and our experience. HUGE kudos & thanks to Javier!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was very pleased with the after results.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I was totally satisfied with my repairs, Javier Corona service rep was very knowledgeable and professional, I received call and text everyday with updates on the repairs, Kniesel's Collision customer service is excellant, I was able to picked up my vehicle on the target date Javier said it would be ready, I would recommend Kniesel's Collision for Collision repairs Thanks

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

They were very informative, helpful and gave wonderful customer service. This was a great ending to a horrible experience with the how the car got damaged to start with.

Likely to Recommend

Repair Quality

Jose and his team did a good job on the repair. Thank You

Customer Service

Returned Clean

My Experience

No one want to have car damages. But, I have to say it was a great experience from beginning to end. The receptionist Kathie wss helpful and courteous. The intake man Victor who was the first to look at my car was knowledgeable and did a detailed job and explained the process. And last Javier was awesome, he kept me informed of all the processes and changes up to the last minute. Thank you Kniesel for your courtesy and professionalism!!

Likely to Recommend

I would highly recommend Kniesel!

Repair Quality

Totally great experience with Kniesel. From giving my keys to the friendly receptionist to getting my keys back from the technician. It was a refreshing experience dealing with friendly, skilled professionals. Thank you Kniesel 😊

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Having issues with no sound or radio.

Likely to Recommend

Repair Quality

I had a great experience at Kniesel’s Collision. Victoria is the best. Very friendly and professional at the same. Everyone there was amazing. I would definitely recommend this shop to everyone. I know if I need more work done I will go back!

Customer Service

Returned Clean