Kniesel's Collision - Carmichael
In operation 5 years.
Est. 1968 Kniesel’s Collision is a family-owned group of collision centers with 10 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and The Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job very fast.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I have used Kneisels in Natomas twice and I believe you have one downtown I used. Always good work over the last 10 years or so. This was a total different experience. I would never use or recommend. Unless someone asks me if I know of a cheap body shop in town that will just do a skimpy repair so they can sell the vehicle or have it fixed as cheap as possible. Then I might recommend
Repair Quality - 1.0/5.0 -
They repaired bumper and fender when they should have replaced.. Because of the brackets not lining up right, the light is out of adjustment and we also have a new warning light on our dash.
Customer Service - 1.0/5.0 -
Ray did his best to back the repair work done by repeating the phrase “I fixed this how I would have wanted mine fixed.” I doubt that he would have tried to save Mercury a bunch of money by repairing and not replacing on his own vehicle. My original quote from Toyota had them replacing not repairing. Since I have used Kneisels before and trusted them, I figured they would do the same. If I knew we were doing this the cheapest way possible,I would not have put a claim into my insurance. I would have paid cash to some random body shop to have it “repaired”. But at least now I know where to take a car for a cheap repair if I ever have something similar come up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even got a little car wash and vacuum! That was nice!
Customer Service - 5.0/5.0 -
Haley was awesome, she kept me update on my vehicle. Everything just went so smoothly big thanks to Haley and her TEAM!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful work
Customer Service - 5.0/5.0 -
Wonderful
Returned Clean
Likely to Recommend - 1.0/5.0 -
Sorry, i can find friendlier/honest body shop
Repair Quality - 2.5/5.0 -
Ray promised he would buff out some scratches. He did not. He even got rude telling my wife that she needs to take it to another body shop and pay for it. Very unprofessional and insulting.
Customer Service - 1.5/5.0 -
We do not appreciate Ray's offensive attitude. He changed his tune before and after.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Convenient service
Customer Service - 5.0/5.0 -
Good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fantastic turnaround time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, while at the same time, very warm and friendly!
Customer Service - 5.0/5.0 -
Everything went as it should have. No surprises.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was amazing. From the first interaction to the pick up. So easy and smooth.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kniesel's was absolutely amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only downside was long delays, but i realize most of these were out of their hands (e.g. parts availability).
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always let me know what was going on The woman that dealt with my case was very nice and understanding
My Experience - 5.0/5.0 -
Extremely pleased with the service provided by Kniesel’s and in particular the attention and communications by estimator Haley Hopkins.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kniesels did an excellent job and really appreciated the daily updates from Haley Hopkins!