Kniesel's Collision - Carmichael
In operation 5 years.
Est. 1968 Kniesel’s Collision is a family-owned group of collision centers with 10 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and The Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Due to change in personnel my repair order was delayed and subsequently forgotten. Once the communication link was reestablished all went well.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
highly reccommend!
Repair Quality - 5.0/5.0 -
Zach and his crew went above my expectations to fix our car. excellent job.
Customer Service - 5.0/5.0 -
great communication during the process
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely!
Repair Quality - 5.0/5.0 -
Ray was great to have through this whole process. He was very communicative, very thoughtful and available for all my questions and concerns. I appreciate the first rate customer service and great care repairing my car!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
definitely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and professional and they keep you inform of everything they are doing to your vehicle.
My Experience - 5.0/5.0 -
T hey took the time to do my truck correctly I would definitely refer them again thank you fantastic job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks Ray. You and your team were great. My only regret is that I had to wreck my car to learn of your great services
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Repaired Quickly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ray was great to work with he kept me updated all the way and my truck looks great thank you Tammy Pecht
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
Such a awesome experience from the very beginning. Ray the claims Adjuster kept me informed on the progress of the repairs at all times.The whole experience was very pleasant..Thanks very much very taking such good care of my vehicle..
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend this body shop to everyone I know including Allstate. Our car being hit in a parking lot was so stressful especially since a note was not left. Being an honest person I am still bothered by this. However Ray and his team helped us through this hard time by contacting us with updates and the final product was above and beyond our expectations. They were awesome
Repair Quality - 5.0/5.0 -
My husband and I were pleasantly surprised when picking up our car after someone hit the car in parking lot. Our 2021 Lexus looked as good as when we drove it off the lot brand new. Car was totally detailed inside and out. My pride of owner ship was back after someone hit our parked car. Awesome awesome job done by Ray.
Customer Service - 5.0/5.0 -
Car is 2021 Lexus RX 350 which was banged up when hit and run in a parking lot. Allstate have their estimated repairs which I was not happy with but said nothing. Ray took care of my car the way it should have been as the car is new. Both my husband and I appreciated the communication we received from body shop keeping us up to date on the cards progress and when I might have it back. Very very professional and kind and honest. I highly recommend this shop.
Likely to Recommend - 0.5/5.0 -
We did not experience Kniesel’s core values - customer satisfaction, workmanship, and quality control.
Repair Quality - 0.5/5.0 -
In the month of July and August (most likely September), Kniesel worked on my 2022 BMW X5 and 2018 Audi S6. Both repairs are insurance claims. The BMW needed a new rear passenger door, and the Audi needed repair work on the rear driver door and quarter panel. In summary, the BMW was dropped off three times to address quality control issues, and Audi was dropped off twice for the same reason. The repair work, quality control, and communication at the Carmicheal location do not meet Kniesel's core values - Job # 1 Customers' satisfaction, Workmanship, and Mission to its clients. Working with Kniesel has been stressful for my family, and we are not confident in the quality and longevity of the repairs. If there are any future issues with our cars, we would like the warranty work performed at another Kniesel repair center. I will send an email to Kniesel’s cooperate to provide a timeline of my communication with Kniesel, drop-off times, and issues with the repair work.
Customer Service - 0.5/5.0 -
The communication is not good.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ray Hltzemann was very knowledgeable and very kind. He is a great person. Thank you Ray for your attention to detail and support.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Front Grille was not attach properly. Call back and they ask me to bring the car back, now need to expend more time for you guys getting right. First time taking my car there and not a good experience.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will forever recommended this location kniesels!!!!
Repair Quality - 5.0/5.0 -
My car is BEAUTIFUL - the paint looks like that of a brand new car.
Customer Service - 5.0/5.0 -
Kniesels service and staff are the best I have ever received in any industry! They went over and above in all areas of service starting with the front desk, to the estimator (Haley - you are the best) and finally the body shop staff! 10 pluses for all of you!