Kniesel's Collision - Carmichael
In operation 5 years.
Est. 1968 Kniesel’s Collision is a family-owned group of collision centers with 10 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and The Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
Extra pre scan cost when this was such a minor repair was not fair.
Repair Quality - 3.5/5.0 -
Repair was ok.
Customer Service - 2.5/5.0 -
Pre scan charged for $125 just to add a seat back. Seat back took .3 hrs. Scan cost more than the repair and was unnecessary. Dealer would not have charged the needless scan fee
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good service, costs were higher than expected.
Customer Service - 4.5/5.0 -
good at keeping me updated.
My Experience - 5.0/5.0 -
They did an amazing job repairing my car. Doesn’t even look like there was ever any damage ! Omar kept in touch with me throughout the entire process, and even fixed a previous scratch (pretty deep) free of charge. Excellent work, excellent customer service too.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
My only complaint was the poor communication between you and me. In 5 days I called 10 times to get an update and each time I was told that someone would call me back to give me that information. Not one time did I get a call back. Apparently the first bumper that was ordered came in damaged so a second one was ordered. Nobody attempted to update me as to why it was taking so long. Like I said nobody returned any calls. I was told in the beginning that the repair would take 2 maybe 3 days. Eight days later I got my car. The work seems to be done very nicely but your service leaves a lot to be desired.
Customer Service - 0.5/5.0 -
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