Koons Collision Center of Alexandria

4.8 (4,937reviews)
97%
5800 Edsall Rd.,  Alexandria,  VA  22304
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In operation 63 years, 26 years at this location.

At Koons Collision Center of Alexandria, we proudly deliver the industry’s best-in-class collision repair service to the greater Alexandria Virginia area. We believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Washington DC area charities, and training the next generation of skilled auto body technicians.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Korean
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Tesla
Call
Email

Reviews (4,937)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The shop receives high marks for outstanding communication, with staff proactively providing updates at every stage of the repair process. Timeliness is a strong suit, as numerous customers highlight repairs completed ahead of schedule. The seamless coordination with insurance companies and rental car services is frequently appreciated. Many customers also commend the complimentary interior and exterior cleaning of vehicles before return. A few customers noted areas for improvement directly from their feedback, including inconsistent front-desk communication, occasional delays due to parts availability, and isolated quality control concerns such as paint residue or incomplete repairs. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... repairs were completed in a timely manner, and the quality of the work exceeded my expectations. My car looked and drove like new again. What truly stood out was their reliability ..." Read more
"The team was absolutely spectacular! It was a stressful ordeal getting into a car accident, but the team at Koons ..." Read more
"Totally satisfied with the quality of the repair. The work was completed well, my vehicle was returned in great condition, and ..." Read more
"... through every step of the process for my repairs. The car feels like it's back to the state it was before the accident." Read more
"... was made so the bumper will not bend… it was a lie… nothing was done to repair the problem… I had to drive the car back to my office to realize that nothing was done. Upon ..." Read more
"Ready three days before the expected pickup! 🎉🎉🎉"
"Excellent customer service. My car was done ahead of time promised and the job was completely done ."
"... passenger-side handle that wont come off. On top of that, the repair took about three weeks longer than estimated, forcing me to pay rental car costs out of pocket after insurance stopped ..." Read more
"It was repaired and returned to me earlier than was initially an anticipated"
"... repair process, and an in-person update upon pickup. Repairs were also completed 2 days earlier than estimated! The quality and personal attention Tommy and his ..." Read more
"the communication was excellent. They explained the progress clearly and made sure I understood exactly what was happening ..." Read more
"Seamless service from start to finish. I am really impressed with their followthrough, communication and delivering faster ..." Read more
"... be improved. While status updates were provided, the tone during phone interactions felt dismissive and made it uncomfortable to ask reasonable follow up questions about my vehicle." Read more
"The process to schedule is simple, communication is clear & direct, service is timely and people are very pleasant at this location. Alexandria Toyota has my business ..." Read more
"Did not hear from repair shop at all during time car was in shop"

My Experience

My Experience

Got into an accident with a careless driver, but working with my insurance company, the overall process with Koons was simple and easy from start to finish. We got hit Thursday, picked up the car the following Friday from the shop, everything looked brand new, the process was very straight forward, definitely recommend.

My Experience

Ryan was well knowledgeable and very communicative, which i appreciate very much. I will be back for future repairs. Thank you so much Ryan and his team!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service. They kept me informed every step of the way. They have a good working relationship with Enterprise, so picking up and dropping off a rental was a breeze. They finished the repair a day early too.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied. Only minor issue is while the estimator was on vacation, I wasn’t able to obtain an accurate update on when the car will be finished.

Customer Service

The estimator was great. The receptionist while still good not as much.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

My Experience

Professional and courteous service, with frequent status updates.

Likely to Recommend

Repair Quality

Kept me notified of status updates

Customer Service

Professional, courteous and attentive

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ryan was knowledgeable, thorough, detailed, consistent, reliable, honest. and professional. Thank you, Ryan!

Customer Service

Everyone communicated clearly and delivered on exactly what was promised.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for cleaning the inside and outside of my car. The service technician was very polite

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No escomplicado

Repair Quality

Muy exelente

Customer Service

Muy contenta

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with the collision repair service. Lionel provided excellent customer service throughout the entire process; professional, helpful, and attentive to every detail. The repair was handled efficiently, and I’m very happy with the results. Highly recommend Lionel and the team for great service!

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