Koons Collision Center of Tysons
In operation 62 years, 46 years at this location.
At Koons Collision Center of Tysons, we proudly deliver the industry’s best-in-class collision repair service to the greater Northern Virginia area. We believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Washington DC area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Korean
- Arabic
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service, Thank you for making the process so smooth for me. The repair quality is great as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Didn't really interact with anyone from Koons
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Staff must be more professional &responsible
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Job got done people that work there made it hard
Customer Service - 1.5/5.0 -
called few times to arange shuttle service but no answer. Received a call at about 4pm that my car was ready for pickup and than I was told that I can pick it up no later than 6pm. I made it there around 5pm and immediately realized that my car needed some attention but there was no one there but the cashier. Why closing at 6pm when there is no one there at 5pm? Anyway, her advise(the cashier I forgot her name) was to contact my appraisal adjuster which in my case was Ben to let him know about the issues. So I did call him right away but no answer. Next day around 10:15 I tryed calling his cell phone but no answe again. Then I called his work phone but no answer. Finally I called Koons directly and got in touch with the cashier(same as the one mentioned before) and I asked to speak with Ben but she told me that he is unavailable at the moment so I kindly asked her to write down my name and number and tell Ben to give me a call at his convenience. You guessed it-No Call. So around 2pm I called Geico and asked them to find another carshop to fix my car as I was getting fed up. Geico agent insisted for me to talk to Ben's direct supervisor which I agreed on. He was the only one that took responsibility to admit the inconvenience and to arange me to be seen ASAP at the shop again. So I did drove there shortly after to get to meet Mou. Mou is the leading mechanic and his signature was along with Ben's on the inspection that they both provided after the repairs were done and before they called me to go pickup the car. So I told Mou that my window doesn't work. First thing he told me was that his mechanics told him that that's the way the car was brought in to the shop. So instead of listening to what I have to address he jumped into excuses and putting the blame away. I didnt go there to argue with anyone I just wanted my car to be fixed to where it was before the accident. What he said was not true, one of the first things I checked after the hit was the windows and they
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0 -
Manager was rude - asked us to go elsewhere when we asked for better service support
Returned Clean
Likely to Recommend - 3.5/5.0 -
My experience was limited to Geico Express for small collision repair
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly, efficient and made the process painless. Great customer service. Thanks!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Filing BBB complaint this weekend
Repair Quality - 0.5/5.0 -
Worst ever. 7-10 day estimate turned into 28 days w almost no communication
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
There was apparently a lack of communication between geico and the body shop, resulting in a large gouge being painted over. But even if it was not understood to be within the scope of work, why wouldn't your tech just repair a large defect that was front and center on the bumper?
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I've had the car for a few hours and all seems to be in good working order! Thank you!
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
They did a good repair job but returned it with an obvious mechanical issue (determined it was brake rotor issue).
Customer Service - 4.5/5.0 -
Mostly delt with insurance adjuster but when dealing with koons it was satisfactory.