Koons Collision Center of Tysons
In operation 62 years, 46 years at this location.
At Koons Collision Center of Tysons, we proudly deliver the industry’s best-in-class collision repair service to the greater Northern Virginia area. We believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Washington DC area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Korean
- Arabic
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Thank you.
Repair Quality - 5.0/5.0 -
Thank you very much to all that assisted In getting my vehicle taken care of.
Customer Service - 5.0/5.0 -
Thank you very much.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Justin was very professional and great to work with.
Returned Clean
My Experience - 0.0/5.0 -
I will need to bring my car back for adjustments. My new bumper is not flush with the body and there are sharp points extending at the grill. I also had difficulty getting to the Metro station next door. The steps closest to the shop were inaccessible because of the ice between the vehicles. I requested a shuttle and after waiting almost 30 minutes for the shuttle, check in and 3 other passengers, I was driven to the other side of your dealership and was told to just walk because the Metro would be hard to drive to. There was still enough icing on the sidewalk that I had to be careful walking. The main reason I chose your dealership was convenience to the Metro and it could be a great marketing tool, especially if your staff knew about it and made the process navigable and easy to find access. The positives of my experience were my service consultant, Justin, who was both professional and friendly. I was very pleased with the complimentary car wash and interior cleaning.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My Geico Auto Repair Xpress experience was completely stress free. I came in for a back bumper repair, and two days later I had a new back and front bumper. (Someone backed into my car the night before I picked it up) but Justin was great, and kept me updated through the entire process. The Koons body shop did an awesome job. Thanks guys!
Likely to Recommend - 1.5/5.0 -
I wouldn't recommend it in anyway
Repair Quality - 2.5/5.0 -
Fixed front door; passenger door does not open from inside now.
Customer Service - 3.0/5.0 -
Call is not answered on time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 2.5/5.0 -
The initial part of the process through Geico was excellent - reporting the accident, calling a tow service, delivering it to Tysons. After that, completely terrible service.
Repair Quality - 3.0/5.0 -
This is not a comment on the quality because I am not sure if I can rate that right now but they were horrible in communicating any sort of schedule to me. The car was finished a week after it was originally promised and I had to continue to call them up repeatedly rather than them contacting me and letting me know what was going on with the repair.
Customer Service - 2.0/5.0 -
See previous comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
On the way home after picking up the car from koon's a part almost fell off that required me to return my car the following day and to drive a rental for 3 more days. Then I had to take more time to go pick my car up again.
Customer Service - 2.5/5.0 -
I never received an apology for the aforementioned inconvenience.
Returned Clean
My Experience - 0.0/5.0 -
Yes except insure of car dirty - major footprints. Also hard to get thru to right person to arrange pickup
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ms jodi was very first class