Lacey Collision Center
In operation 50 years.
Lacey Collision Center is one of four locations. We specialize in all makes and models. We are a DRP for a number insurance company's so we handle any and all type of auto claims so give us a call. We can communicate by text and or email and message throughout the entire repair process ...
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was amazed at the fast repair time! Everyone in the office explained what was needed and my deduction. Payment was simple and a breeze. Very professional office staff. No problems experienced at all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You are all awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They are the absolute best
My Experience - 5.0/5.0 -
I'm so pleased with Lacey collision repairs! I've posted my satisfaction with the photo of my car on Facebook!! Thank you Kevin and the entire staff for your great work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My rating is a plus Ten
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Seats were moved a lot, which doesn't make sense if only driving from parking lot. Foot marks on inside driver door area that aren't mine. I can't prove exactly what odometer was prior, but it was drove much further than a short test drive. Average gas mileage tracked went down almost 2 mpgs. That doesn't happen with simple testing. My entire 45 minutes drive home it only went back up .1, showing it was significantly used. Have to come back to fix something I asked about several times getting done and even at that, truck took over 3 weeks and not done. I have a long drive with a 8.5 month pregnant wife and 22 month old. It is not easy. Also have a scratch on driver side that wasn't there. My truck was clean with less than 10k miles. Not sure what rubbed it
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Beautiful repair work! Like it never happened! Awesome detailing and great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tim was great. Timeline was longer than expected but most projects are!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Ashley and Nick.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
This is my second repair with you folks. The first time I had the bumper replaced, there is the skid plate under the bumper, and your paint people got over spray all over the skid plate. Not enough to actually paint it, but it was metal colored before and now it's semi painted. This time I have smeer marks all over the black rubber gasket that's over the front window
Repair Quality - 3.5/5.0 -
There is some sort of white residue on the A-pillar that I'd assume came off a buffing wheel.
Customer Service - 2.5/5.0 -
On the day of drop off, I entered the building and there was a girl at the right desk finishing with something. No problem. She continued to work, not looking up, no making eye contact, or motioning that she needed just a couple minutes to finish up. I ended up just standing there for a period of time trying to figure out if I was supposed to just stand there or do something else. One other side of customer service I feel was missed was your opportunity for the up-sale! If you had called me and said, "we're replacing one head light with the insurance. For $XX dollars more, we could replace both head lights..." I might have paid XX dollars to get it done. Now I have one foggy head light and one brand new one. Also, if you and asked if I wanted any other services I might have asked for more paint options - you're already working on my truck, how much more would it have been to paint a little more of my truck?! Missed opportunities.
My Experience - 5.0/5.0 -
Very friendly and great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Only recommending Lacey Collision Center to anyone and everyone I know
Repair Quality - 5.0/5.0 -
They did an amazing job on the repairs. They treated myself and the vehicle repair like it was their own. Truly amazed with the results. Thank you!!
Customer Service - 5.0/5.0 -
Highly satisfied. 1000 stars